Patient Access Specialist - PART TIME in Cornholme

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognise that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our Best in KLAS Ensemble Difference Principles and consistently delivering outstanding results.

Opportunity

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• Position pays between £17.00 – £18.15 per hour based on experience.
• On-site role; must work at Bon Secours – Maryview Medical Center in Portsmouth, VA.

Job Responsibilities

• Assign accurate MRNs, complete medical necessity/compliance checks, provide proper patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing excellent customer service as measured by Press Ganey; operate telephone switchboard; adhere to policies; track Point of Service goals.
• Use quality auditing and reporting systems to ensure account accuracy; conduct audits, assure all forms are completed accurately and timely; provide statistical data to leadership.
• Pre-register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other information; collect point of service collections and past-due balances, including payment plan options.
• Explain general consent for treatment forms, obtain necessary signatures and witnesses; distribute educational documents such as Medicare, Tricare, Observation Forms, MOON form, Consent forms, and all future service forms.
• Review eligibility responses in insurance verification system; select applicable plan code; enter benefit data to support POS and billing processes for a clean claim rate.
• Screen medical necessity with Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment; distribute ABN and other designated forms and pamphlets.

Experience We Love

• 1+ years of customer service experience.
• Inquisitive, openness to innovation including AI to explore better processes and improve patient and client experiences.

Required Qualifications

• High School Diploma/GED required.
• CRCR certification required within 9 months of hire (Company paid).

Benefits

• Associate Benefits – comprehensive package: healthcare, time off, retirement, and well-being programs.
• Culture – place where associates can do their best work and be their best selves; rooted in collaboration, growth, and innovation.
• Growth – professional development; each associate earns a certification relevant to their field and receives tuition reimbursement.
• Recognition – quarterly and annual incentive programs for employees who exceed expectations.

Equal Employment Opportunity Statement

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, colour, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other protected basis. Ensemble also prohibits harassment of applicants or employees based on any protected category. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.