At a Glance
- Tasks: Be the go-to tech guru for our enterprise customers, ensuring they get the most from our platform.
- Company: Join ENSEK, a cloud-native SaaS company revolutionising the energy retail sector.
- Benefits: Enjoy 25 days holiday, health insurance, and a remote-first work culture.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in the energy transition while working with cutting-edge technology.
- Qualifications: 5-8 years of tech experience, strong understanding of software architecture and APIs.
The predicted salary is between 60000 - 80000 £ per year.
About ENSEK
ENSEK builds the cloud‑native SaaS software that’s transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‑driven insight, all underpinned by modern, cloud‑native architecture. ENSEK is at an exciting inflection point as we scale at pace towards new international horizons. If you’re driven by solving complex, real‑world problems and want to build modern technology that accelerates the global energy transition, you’ll feel right at home with us.
About the role
The Technical Account Manager serves as the primary technical advisor and advocate for our most strategic enterprise customers. You'll combine deep technical expertise with strategic relationship management to ensure customers maximise the technical value of our platform, optimise performance and reliability, and successfully scale. This role bridges the gap between customer technical teams and our product, engineering, and support organisations, acting as a trusted technical partner throughout the customer lifecycle.
Key responsibilities:
- Provide expert guidance on platform capabilities, technical best practices, optimisation strategies, and technical roadmap planning.
- Conduct regular technical health reviews (monthly/quarterly) assessing system performance, architecture, integrations, security posture, and usage patterns.
- Develop deep understanding of customer's technical environment, architecture, workflows, and strategic technical initiatives.
- Act as technical voice of customer internally, representing their technical needs and perspectives to product and engineering teams.
- Collaborate with the customer on technical health continuously through usage metrics, performance data, error logs, API analytics, and system health indicators.
- Identify technical risks proactively before they impact customer operations—capacity constraints, performance degradation, integration issues, deprecated features, or scaling bottlenecks.
- Conduct proactive outreach when anomalies, concerning patterns, or potential issues are detected.
- Analyse customer usage patterns and provide optimisation recommendations to improve performance, reliability, scalability, or cost efficiency.
- Create technical success plans with specific technical objectives, milestones, success criteria, and optimisation roadmaps.
- Perform regular technical reviews of customer implementations identifying areas for improvement or modernisation.
- Drive adoption of advanced features, APIs, integrations, and technical capabilities that deliver additional value.
- Provide technical training and enablement for customer development teams, operations teams, and technical staff.
- Share technical documentation, code samples, integration patterns, API best practices, and reference architectures.
- Enable customer self-sufficiency in troubleshooting, optimisation, configuration, and platform usage.
- Conduct technical workshops, lunch-and-learns, and deep-dive sessions on specific capabilities or use cases.
- Guide customers through new feature adoption from technical evaluation through implementation and production deployment.
- Advise on integration strategies, API usage patterns, and architectural approaches for connecting platform to customer's technology ecosystem.
- Review and provide feedback on integration architectures ensuring scalability, reliability, security, and performance.
- Guide customers on best practices for common integration patterns (real-time vs. batch, webhook vs. polling, data synchronisation strategies).
- Troubleshoot complex integration issues spanning multiple systems and technologies.
- Assist with technical planning for new integrations or major architectural changes.
- Bridge communication between customer technical teams and internal engineering teams, translating technical issues in both directions.
- Support post-incident reviews for major technical issues, assisting in the documentation of root causes, remediation steps, and preventive measures.
- Provide guidance on security best practices, authentication methods, authorisation models, and data protection.
- Support customers through security audits, penetration testing, and vulnerability assessments.
- Advise on compliance requirements (SOC 2, GDPR, etc.) and how platform capabilities support compliance objectives.
Experience required:
- 5-8+ years of technical experience including software engineering, solutions architecture, or technical or implementation consulting within customer-facing environments.
- Strong understanding of enterprise software architecture, APIs, integrations, and distributed systems.
- Experience with AWS and modern cloud architectures.
- Knowledge of integration patterns, data flows, and API design principles.
- Experience with authentication, security best practices, and compliance frameworks.
- Ability to troubleshoot complex technical issues across multiple domains.
- Proven ability to build trust-based relationships with technical stakeholders and executives.
- Excellent communication skills with ability to explain complex technical concepts to both technical and non-technical audiences.
- Experience presenting to technical leadership (CTOs, VPs Engineering) with confidence and credibility.
- Consultative mindset acting as trusted advisor rather than just technical support.
- Customer empathy balanced with technical pragmatism and honest assessment of capabilities and limitations.
Company Benefits:
- 25 days’ holiday + bank holidays.
- Option to buy or sell 5 extra annual leave days per year.
- Vitality Health Insurance, including private healthcare, virtual GP access, mental‑health support and wellbeing perks (50% off gym memberships - Virgin Active, Nuffield, PureGym).
- Pension with 5% matched contribution.
- Regular team‑wide and company‑wide events.
- 2 volunteering days per year to give back.
- Remote‑first working environment with offices in London and Nottingham.
Technical Account Manager employer: ENSEK
ENSEK is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about transforming the energy sector. With a remote-first approach and offices in London and Nottingham, employees enjoy a healthy work-life balance, comprehensive benefits including private healthcare and generous holiday allowances, and ample opportunities for professional growth through technical training and collaboration with industry leaders. Join us to be part of a team that values your expertise and empowers you to make a meaningful impact in the global energy transition.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ENSEK on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into ENSEK's platform and its capabilities. Show us that you understand how our tech works and how it can benefit customers. Bring specific examples of how you've tackled similar challenges in the past.
✨Tip Number 3
Practice your communication skills! As a Technical Account Manager, you'll need to explain complex concepts clearly. Try explaining a technical topic to a friend who isn’t in tech – if they get it, you’re on the right track!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the ENSEK team.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Technical Account Manager role. We want to see how your background aligns with our mission at ENSEK!
Showcase Your Technical Skills:Don’t hold back on showcasing your technical expertise! Whether it’s your experience with cloud architectures or API design, let us know how you can bring value to our team and help our customers thrive.
Be Personable:We love a good personality! When writing your application, let your passion for technology and customer success shine through. Remember, we’re looking for someone who can build trust-based relationships with our clients.
Apply Through Our Website:For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at ENSEK
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate a solid understanding of enterprise software architecture and cloud technologies. Brush up on your knowledge of AWS, APIs, and integration patterns. Be ready to discuss how these elements can optimise customer performance and reliability.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex technical issues in the past. Highlight your consultative mindset and ability to act as a trusted advisor. This will show that you can bridge the gap between technical teams and customers effectively.
✨Communicate Clearly and Confidently
You'll be explaining complex concepts to both technical and non-technical audiences, so practice articulating your thoughts clearly. Use relatable examples to illustrate your points, especially when discussing technical best practices or optimisation strategies.
✨Understand Customer Needs
Research the company and its customers to understand their challenges and goals. Be prepared to discuss how you would develop a deep understanding of their technical environment and how you can help them achieve their strategic initiatives. This shows your customer empathy and commitment to their success.
