Senior People Operations Partner

About ENSEK

ENSEK builds the cloud‑native SaaS software that’s transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‑driven insight, all underpinned by modern, cloud‑native architecture. ENSEK is at an exciting inflection point as we scale at pace towards new international horizons. If you’re driven by solving complex, real‑world problems and want to build modern technology that accelerates the global energy transition, you’ll feel right at home with us.

About the role

The Senior People Operations Partner delivers scalable, compliant and insight-led people operations across the employee lifecycle. Acting as a senior operational expert, this role owns core people processes, improves HR systems and data quality, and provides practical support to the People team, managers and employees.

Key responsibilities:

• Lead and continuously improve core People Operations processes, ensuring they are efficient, compliant, well-controlled and enhance the employee experience.
• Own people data quality, HR systems, reporting and insight, translating trends and risks into clear recommendations and practical action.
• Act as a senior subject matter expert for people systems, process governance, operational policy, compliance, payroll, benefits and employee relations queries.
• Partner with People colleagues, Finance, managers and leaders to deliver consistent, fair and effective people processes.
• Support and, where appropriate, lead employee relations activity, including investigations, performance, grievance, capability, absence and disciplinary processes.
• Manage payroll and benefits operations in partnership with Finance, providers and internal stakeholders.
• Support company-wide people cycles, including performance, development, engagement, compliance and policy review activity.
• Maintain people policies, templates, process maps and guidance materials, ensuring alignment with legislation and internal governance standards.
• Lead or contribute to People projects that improve employee experience, manager enablement, data integrity and operational effectiveness.
• Coach and support People Operations colleagues, helping to raise standards and build capability across the function.

Competency Requirements:

Behaviours

• Takes ownership for complex operational work, balancing pace, quality, risk and stakeholder impact.
• Works with strong attention to detail, ensuring data, documentation and process outputs are accurate and well-controlled.
• Provides calm, pragmatic and confident guidance in ambiguous, sensitive or high-volume situations.
• Identifies operational risks, dependencies and improvement opportunities early.
• Builds trusted relationships through clear communication, sound judgement and consistent delivery.
• Shares knowledge and supports others to improve standards across People Operations.

Knowledge

• Strong knowledge of People Operations, employee lifecycle processes, employee relations, HR policy, compliance, payroll, benefits, systems and reporting.
• Understands how to maintain high-quality people data and apply appropriate controls for confidentiality, privacy and governance.
• Uses people data and insight to inform decisions, identify trends and recommend practical action.
• Designs scalable processes that balance compliance, employee experience, manager usability and operational efficiency.
• Applies employment legislation and operational best practice with sound judgement and awareness of business context.

Experience required:

• Significant experience in People Operations, or People Analytics.
• Strong working knowledge of UK employment legislation.
• Experience managing complex employee relations cases and advising managers through formal processes.
• Strong HRIS, reporting, data quality, workflow improvement and process documentation capability.
• Able to interpret people data, identify trends and turn operational complexity into clear plans and practical solutions.
• Experience managing payroll inputs, benefits administration, provider relationships and audit controls.
• Excellent organisational, communication and problem-solving skills, with the ability to influence and build trusted relationships at all levels.

Company Benefits

• 25 days’ holiday + bank holidays.
• Option to buy or sell 5 extra annual leave days per year.
• Vitality Health Insurance, including private healthcare, virtual GP access, mental‑health support and wellbeing perks (50% off gym memberships - Virgin Active, Nuffield, PureGym).
• Pension with 5% matched contribution.
• Regular team‑wide and company‑wide events.
• 2 volunteering days per year to give back.
• Remote‑first working environment with offices in London and Nottingham.