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For Companies At a Glance
- Tasks: Maintain and enhance IT services, ensuring efficiency and swift incident resolution.
- Company: Join ENSEK, a leading tech company in the global energy sector.
- Benefits: Full-time role with opportunities for growth and skill development.
- Why this job: Be part of a dynamic team making a real impact in energy technology.
- Qualifications: Analytical problem-solving skills and a passion for continuous learning.
- Other info: Collaborative environment with a focus on innovation and excellence.
The predicted salary is between 28800 - 43200 £ per year.
Overview
ENSEK Nottingham, England, United Kingdom
We are a technology business operating in the global energy sector.
ENSEK has become the go-to option for top energy suppliers across the globe. Our technology is a significant step change away from legacy systems, and it is massively cheaper to adopt the ENSEK solution without loss in customer service or standards. Our people are our superpower and are central to why ENSEK is the best choice in energy supplier software.
Role Summary
The Prod-Ops Engineer plays a pivotal role in maintaining and enhancing IT services, ensuring efficiency, reliability, and swift incident resolution. This position provides operational support within a specific service portfolio, contributing to service stability and improvement.
Key Responsibilities
- Service Expertise: Develop a deep understanding of the assigned service, acting as a subject matter expert and collaborating with the wider team to share knowledge and support skill development.
- Troubleshooting & Incident Management: Identify and resolve technical issues, proactively mitigate common failure scenarios, and serve as a technical escalation point to ensure rapid incident resolution within agreed SLAs.
- Documentation & Knowledge Sharing: Maintain runbooks, update knowledge articles, and document fixes to enhance service continuity. Capture Standard Operating Procedures (SOPs) and application architecture for internal knowledge sharing.
- Observability & Monitoring: Utilise observability tools to track performance, detect potential issues, and proactively address emerging risks.
- Operational Support & Automation: Execute large-scale bulk activities efficiently while identifying and driving opportunities for automation.
- Collaboration & Knowledge Flow: Work closely with Service Managers and Level 2 and 3 Engineers to facilitate knowledge sharing within service communities. Provide coaching and mentoring across the team, promoting best practices in all aspects of operations.
- Small Change Delivery: Lead small change initiatives and programmes of work, ensuring high-quality execution and measurable value delivery.
- Technical & Process Improvement: Recommend and drive enhancements across the supported architecture, leading large-scale improvement initiatives while ensuring adherence to change processes.
- Continual Service Improvement & Problem Management: Assess and refine technical solutions and internal processes to optimise performance. Identify and implement incident prevention actions as part of service improvement efforts.
Technical & Soft Skills
- Analytical Problem-Solving: Ability to logically assess, question, and resolve complex issues with a structured approach.
- Adaptability: Capable of responding swiftly to changing demands and conflicting priorities in a dynamic environment.
- Time Management & Organisation: Effectively plan, prioritise, and manage workloads to achieve goals efficiently.
- Continuous Learning: Eager to develop new skills and techniques in technical and process support.
- Customer-Centric Approach: Dedicated to delivering high-quality service and ensuring customer satisfaction.
- Technical Proficiency: Strong technical mindset with broad expertise in troubleshooting and system optimisation.
- Database Management: Deep understanding of relational databases, particularly MS SQL, including administration, query writing, stored procedures, and performance tuning in enterprise environments.
- Cloud & AWS Knowledge: Awareness of cloud technologies and services
- Documentation & Knowledge Sharing: Skilled at creating detailed and structured documentation to support knowledge transfer.
- Service Management Frameworks: Strong grasp of ITIL service management principles and Agile delivery methodologies.
- Application Performance Monitoring (APM): Extensive knowledge of APM tools, preferably Datadog, for system performance tracking.
- IT Service Management (ITSM) Tools: Experience using ITSM platforms, preferably ServiceNow, for incident and request management.
- Communication & Collaboration: Excellent interpersonal and communication skills, with the ability to work effectively both independently and within a team.
- Stakeholder Engagement: Strong stakeholder management and influencing abilities, ensuring alignment and collaboration across teams.
- Commitment to Excellence: Striving for high standards, continuous improvement, and taking pride in delivering quality outcomes.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Engineering and Information Technology
Industries
- Utilities
Referrals increase your chances of interviewing at ENSEK by 2x
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Prod-Ops Engineer employer: ENSEK
Contact Detail:
ENSEK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prod-Ops Engineer
✨Tip Number 1
Get to know the company inside out! Research ENSEK's tech and values so you can chat confidently about how you fit in. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 3
Prepare for the interview by practising common questions related to Prod-Ops roles. Think about your problem-solving skills and how you can showcase your technical expertise during the chat.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the ENSEK team directly.
We think you need these skills to ace Prod-Ops Engineer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about becoming a Prod-Ops Engineer at ENSEK and how you can contribute to our mission in the energy sector.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant skills and experiences that align with the responsibilities of the Prod-Ops Engineer role. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at ENSEK
✨Know Your Stuff
Make sure you dive deep into the technical aspects of the Prod-Ops Engineer role. Familiarise yourself with key concepts like incident management, database management, and cloud technologies. Being able to discuss these topics confidently will show that you're serious about the position.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in the past. Think about specific incidents where you identified a problem, implemented a solution, and improved a process. This will demonstrate your analytical skills and adaptability, which are crucial for this role.
✨Get Familiar with Their Tools
Research the tools mentioned in the job description, like Datadog for application performance monitoring and ServiceNow for IT service management. If you have experience with similar tools, be ready to discuss it. If not, showing that you've taken the initiative to learn about them can really impress.
✨Emphasise Team Collaboration
Since the role involves working closely with various teams, be prepared to talk about your experiences in collaborative environments. Highlight any instances where you’ve coached or mentored others, as well as how you’ve contributed to knowledge sharing within a team.
