At a Glance
- Tasks: Lead financial insights and reporting for Customer Excellence initiatives in the energy sector.
- Company: Join ENSEK, a cloud-native SaaS company transforming energy retail operations.
- Benefits: 25 days holiday, health insurance, remote work, and team events.
- Other info: Dynamic, collaborative environment with opportunities for continuous improvement.
- Why this job: Make a real impact on energy transition while developing your analytical skills.
- Qualifications: Experience in financial analysis and strong data analysis skills required.
The predicted salary is between 60000 - 80000 £ per year.
About ENSEK
ENSEK builds the cloud‑native SaaS software that’s transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‑driven insight, all underpinned by modern, cloud‑native architecture. ENSEK is at an exciting inflection point as we scale at pace towards new international horizons. If you’re driven by solving complex, real‑world problems and want to build modern technology that accelerates the global energy transition, you’ll feel right at home with us.
About the role
The Customer Excellence - Finance & Reporting Manager is responsible for defining, validating, and reporting the financial value delivered through Customer Excellence activities across ENSEK and its customer base. Operating under the strategic direction of the Head of Customer Excellence, this role acts as the central authority for benefits realisation, avoidable demand tracking, and financial performance insight, ensuring that all improvement activity is measurable, validated, and aligned to both customer and ENSEK commercial outcomes.
The role leads the identification and quantification of avoidable demand opportunities across customer operations, ENSEK service desk, and ENSEK managed services functions, translating operational improvements into clear financial benefits including cost reduction, efficiency gains, and service optimisation. Working cross-functionally with Customer Success, Managed Services, Service Desk, Transformation, Product, and Engineering teams, as well as directly with customer finance and operational stakeholders, the role ensures that benefit assumptions are robust, evidence-based, and consistently governed. The role also owns the Customer Excellence reporting pack, delivering clear, data-led insights through graphical performance tracking, executive summaries, major business reviews, and board-level reporting.
Key responsibilities:
- Financial Value & Benefits Realisation
- Own the identification, calculation, and tracking of financial benefits generated through Customer Excellence initiatives.
- Define and maintain consistent methodologies for avoidable demand quantification and cost reduction modelling.
- Validate benefits opportunities in collaboration with customer finance teams.
- Translate operational improvements into financial outcomes.
- Support OPEX and CAPEX discussions with ROI evidence.
- Establish and maintain financial baselines and benefits tracking frameworks.
- Customer & Operational Insight
- Work with customers to source and validate operational and financial data.
- Analyse large datasets to identify trends and improvement opportunities working closely with Customer Excellence Specialist and Business Analysts.
- Provide insight into key metrics including bad debt, DSO, unbilled, back-billed and write-off.
- Conduct retrospective and outcome analysis across portfolios.
- Support Customer Experience Specialist and our customer/internal stakeholders in identifying pain points and exception trends such as complaints and handling times.
- Performance Reporting & Governance
- Own Customer Excellence reporting suite including dashboards and board-level packs.
- Present data in clear and compelling formats.
- Feed into RAID and enterprise governance reporting.
- Ensure consistency and transparency of reporting.
- Cross-Functional Collaboration & Influence
- Partner with Customer Success, Managed Services, Product and Engineering.
- Act as financial voice of Customer Excellence.
- Support customer management teams within energy suppliers.
- Facilitate structured benefit validation discussions.
- Influence decisions through data-led recommendations.
- Data & Analytical Capability
- Use tools such as Databricks to analyse data.
- Build scalable reporting frameworks.
- Ensure data accuracy and governance.
- Continuously improve reporting methodologies.
- Capability Building & Continuous Improvement
- Develop standardised benefit frameworks and templates.
- Support team understanding of financial drivers.
- Promote value-led culture.
- Share best practice across the CoE.
Experience required:
- Performance Discipline: Uses data to prioritise activity, accountable for benefits tracking, translates analysis into impact.
- Governance Discipline: Follows structured reporting, ensures transparency, supports enterprise governance.
- Cultural Discipline: Promotes data-driven decisions, encourages collaboration, reinforces continuous improvement.
Experience & Expertise
- Experience in financial analysis or benefits realisation.
- Knowledge of energy sector metrics.
- Strong data analysis capability.
- Stakeholder engagement experience.
- Operational performance improvement background.
Company Benefits
- 25 days’ holiday + bank holidays.
- Option to buy or sell 5 extra annual leave days per year.
- Vitality Health Insurance, including private healthcare, virtual GP access, mental‑health support and wellbeing perks (50% off gym memberships - Virgin Active, Nuffield, PureGym).
- Pension with 5% matched contribution.
- Regular team‑wide and company‑wide events.
- 2 volunteering days per year to give back.
- Remote‑first working environment with offices in London and Nottingham.
Customer Excellence - Finance and Reporting Manager employer: ENSEK
At ENSEK, we pride ourselves on being an excellent employer by fostering a remote-first work culture that prioritises employee well-being and professional growth. Our commitment to security best practices is matched by our comprehensive benefits package, including health insurance and pension contributions, ensuring that our team members feel valued and supported in their roles. Join us to be part of a resilient team that encourages ownership and continuous improvement in the ever-evolving field of cybersecurity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Excellence - Finance and Reporting Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like ENSEK. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Excellence - Finance and Reporting Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to ENSEK.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on ENSEK's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at ENSEK
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with ENSEK.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at ENSEK will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former ENSEK employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
