At a Glance
- Tasks: Lead a dynamic automotive workshop team and ensure top-notch service delivery.
- Company: Join a successful fleet management company in Wickford, Essex.
- Benefits: Competitive salary up to £43k, quarterly bonuses, and potential for negotiation.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make an impact in the automotive industry while developing your leadership skills.
- Qualifications: Experience in the motor trade and strong communication skills are essential.
We are recruiting for an experienced Workshop Manager to manage an automotive workshop for a very successful fleet management company based in Wickford, Essex. Experience as a workshop controller/manager in the motor industry is essential.
As a Workshop Manager your responsibilities will include:
- To effectively manage a team and ensure the provision of services within the department are in line with Service needs, and the company’s commercial plan.
- To establish, implement and maintain effective procedures and administrative systems including day-to-day financial administration and contributing to administrative planning for the function.
- To represent the department/function at meetings and act as Service representative for initiatives as required.
- Maintain accurate customer records on available systems for all workshop processes.
- Book in customers vehicles, provide estimates using Autodata to allocate times, keep customers up to date on the progress of their vehicle (by phone and email), create invoices from completed job cards and take payment.
- Answer incoming calls professionally, addressing enquiries or directing them to the appropriate department.
- Work alongside the workshop technicians to ensure customers are kept informed.
- Support workshop technicians with administrative tasks and time tracking as necessary.
- Manage and ensure parts are being procured with the available resources.
- Assist in ensuring compliance with health and safety regulations and timelines.
- Other duties as assigned.
Person Specification:
- Problem solving ability.
- IT literate (Microsoft office).
- Strong listening, verbal, written communication skills.
- Ability to work independently and as part of a team.
- Be self-driven and pro-active.
- Valid Driving Licence.
- Good communication skills/excellent telephone manner.
- Able to work under pressure, in fast paced environment.
Required Education, Skills and Qualifications:
- Previous experience within the motor trade industry.
- Previous experience in a warehouse, stores, or parts environment (preferred but not essential).
- Good all-round knowledge of automotive parts, and suppliers.
Salary range up to £43k basic (may be negotiable for the ideal candidate!) Plus quarterly bonuses after probationary period.
For further information apply today or contact Kim Baker, ENS Recruitment.
Workshop Manager (Automotive) in Wickford employer: ENS Recruitment
Join a thriving fleet management company in Wickford, Essex, where your expertise as a Workshop Manager will be valued and rewarded. With a strong focus on employee development, a collaborative work culture, and competitive benefits including a salary of up to £43k plus quarterly bonuses, this role offers a unique opportunity to lead a dedicated team in a fast-paced environment while ensuring compliance with health and safety regulations. Experience the satisfaction of contributing to a successful operation that prioritises both customer service and staff well-being.
