Supported Living Manager in Walthamstow

We are recruiting for an experienced Supported Living Manager to manage services for adults with learning disabilities, based in the Walthamstow area. You will need to reside locally or in a commutable location and have your own transport. Sponsorship is not being offered for this role.

As a Supported Living Manager, you will lead and oversee a portfolio of services supporting people with Learning Disabilities, ensuring the delivery of high-quality, safe, and person-centred care that promotes independence, dignity, and positive outcomes. Car owner required due to travel between services.

Duties will include:

• Operate and implement robust governance and management processes to ensure consistency and safety and quality across all allocated services in accordance with company policies.
• Promote and lead high-quality standards of service delivery, ensuring services are safe, effective, person-centred, and outcome-focused, and consistently meet or exceed regulatory, organisational and contractual quality standards.
• Provide clear leadership and direction to staff teams, creating a culture of accountability, professionalism and continuous improvement, where staff understand expectations and are supported to deliver high-quality care.
• Take overall responsibility for staff performance management across all allocated services, ensuring regular supervision, objective setting, performance review and development planning are undertaken and that staff are supported and held accountable to achieve required standards.
• Lead and manage employee relations matters, including investigations, conduct, disciplinary, grievance, absence, and capability processes, ensuring these are handled fairly, consistently and in accordance with organisational policies and employment legislation.
• Support and develop Team Co-ordinators to effectively lead their teams, ensuring they have the skills, confidence and accountability to deliver safe, high-quality and compliant services.
• Motivate, coach and develop staff to achieve their full potential, promoting a positive learning culture and ensuring staff are competent, confident and supported in their roles.
• Support the Head of Supported Living in identifying and delivering service improvements, performance optimisation, and growth opportunities across existing and future services.
• Develop and maintain effective working relationships with key internal and external stakeholders, including local authorities, commissioners, regulators, professionals, customers, families and colleagues.
• Prepare and present accurate reports on service performance, quality, staffing, investigations and operational matters to the Head of Supported Living and senior leadership as required.
• Investigate, analyse and respond to operational and service issues, deputising for the Head of Supported Living where required.

Person Specification/Experience, Qualifications and Specific Knowledge:

• Previous service manager, registered manager or deputy manager level experience of managing staff, groups of services and developing excellent relationships with local authorities and maintaining high standards of compliance with Care Quality Commission regulated standards.
• Professional qualification or relevant workplace experience (ideally with level 5 care manager qualification).
• Confident communicator with excellent presentation and interpersonal skills.
• Ability to manage a full and varied workload effectively to meet deadlines with the ability to work well under pressure.
• Strong analytical skills and is committed to continuous improvement.
• Resilient and pragmatic, understanding the commitment to a positive work/life balance.
• Driving licence and access to a vehicle for business use.
• Strong interpersonal and people management skills.

Salary £41,000 per annum plus company benefits. Apply today for further information or contact Kim Baker, ENS Recruitment.