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- Tasks: Manage client accounts, improve customer service, and oversee order planning.
- Company: Successful manufacturing company based in Basildon with a strong team culture.
- Benefits: Competitive salary, opportunities for growth, and a dynamic work environment.
- Other info: Office-based role with some travel; full driving licence required.
- Why this job: Join a thriving company and make a real impact on customer relationships.
- Qualifications: Experience in client account management within the manufacturing sector is essential.
The predicted salary is between 33000 - 37000 £ per year.
Our client is a very successful manufacturing company based in Basildon, Essex with other sites in England and overseas. They are recruiting for an experienced client Account Manager (office based). You will need to have a full driving licence and your own car.
As an Account Manager, you will be part of the Commercial team. You, along with account management colleagues, will be responsible for the commercial management and day-to-day communication for several allocated customers. You will need to have client account management experience in the manufacturing sector - this is an essential requirement.
Main responsibilities:
- Take ownership for your allocated customers; being the voice of the customer within the business.
- Improve the customer service experience, create engaged customers and facilitate organic growth.
- Ensure that the customer's scheduling requirements are met, providing them with timely and accurate updates. Take ownership of customer issues and follow problems through to resolution.
- Oversee the order planning with each customer, from initial order placement into the factory to final shipment. Handling customer purchase orders, co-ordinating with the relevant Buyer for material purchasing and kit clearance. Plus maintaining continuous communication with the production, quality and engineering teams.
- Work collaboratively with other account managers and buyers, gaining a broad knowledge of all customers in their portfolio.
- Collate financial data and prepare for presentation to the Commercial Manager and other SLT for all customer KPIs.
Skills and knowledge:
- The ability to connect with key stakeholders and nurture strong working relationships with customers, suppliers and colleagues.
- Sound commercial awareness of how revenues and gross margins impact the business.
- Confidence to negotiate and influence decision making with senior stakeholders.
- Experience of using MRP systems; strong ability to plan, manage complex customer orders, and sense-check commercial data with meticulous attention to detail.
- Customers will expect you to know the technical aspects of what they do. Therefore, they anticipate that the successful candidate will come from the electronics manufacturing services sector, or a very closely related service/company.
Normal day-to-day work is mainly in the office/factory. There will be some travel to customers, mostly within the UK, but at times there could be visits to other sites. You must have a full driving license and be able to and willing to travel.
In return, they offer: Salary £33,000 - £37,000 (dependent on skills).
Office-Based Manufacturing Client Manager — Drive Growth in Essex employer: ENS Recruitment
Contact Detail:
ENS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office-Based Manufacturing Client Manager — Drive Growth in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing sector and let them know you're on the hunt for an Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their products and services, and think about how your experience can help improve customer service and drive growth. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your negotiation skills! As an Account Manager, you'll need to influence decision-making with senior stakeholders. Role-play scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your job search, and applying directly can give you a better chance of standing out. Let’s get you that dream job!
We think you need these skills to ace Office-Based Manufacturing Client Manager — Drive Growth in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Office-Based Manufacturing Client Manager. Highlight your experience in client account management within the manufacturing sector, and don’t forget to mention any relevant skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've improved customer service or driven growth in previous positions, and show us your passion for the manufacturing industry.
Showcase Your Communication Skills: As an Account Manager, communication is key. In your application, demonstrate your ability to connect with stakeholders and nurture relationships. Use clear and concise language, and make sure to proofread for any errors – we love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at ENS Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the manufacturing sector, especially in electronics. Understand the technical aspects of the products and services offered by the company. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your previous roles where you've successfully managed client accounts. Highlight how you improved customer service, resolved issues, and facilitated growth. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Communication Skills
As an Account Manager, communication is key. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've built strong relationships with clients and colleagues in the past, and how you plan to do the same in this role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the company and the role. You might ask about their approach to customer engagement or how they measure success in the Account Manager position.