Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage motor insurance claims from start to finish, ensuring excellent customer service.
- Company: Join a dynamic team in Basildon, Essex, focused on motor insurance.
- Benefits: Enjoy a competitive salary, pension scheme, and casual dress code.
- Why this job: Make a real difference by helping customers navigate their claims with empathy.
- Qualifications: Experience in motor claims handling and strong customer service skills required.
- Other info: Full-time role with in-house training and opportunities for professional growth.
The predicted salary is between 20800 - 23280 £ per year.
We are recruiting for experienced Motor Claims Handlers in Basildon, Essex. You will need to have experience in motor insurance claims processing, including fire theft and damage claims, third party claims, credit hire and/or indemnity. Full time permanent role, office based. If you are looking for a new challenge and have the skills we seek, then we can’t wait to hear from you.
What will my duties be?
- Pro-actively manage fire, theft, and damage claims, for the entire claim journey on behalf of Motor Underwriters who insure a diverse portfolio of risks across the UK.
- Provide comprehensive advice on all claims, advising policyholders of the best course of action to achieve settlement.
- Manage claim cost, achieving economical settlement while ensuring the customer’s experience is excellent throughout the lifecycle of their claim.
- Liaise between Insurers, policyholders, leaseholders, engineers, brokers, and solicitors providing updates where required.
- Provide an excellent level of customer service and empathy to our customers.
- Negotiate and adjust on third-party claims.
- Obtain relevant documentation/media for the assessment of the claim.
- Ensure compliance with all regulatory requirements such as Treating Customers Fairly.
- Support the company’s values and policies and work to the highest professional standards.
What skills should I have?
- Working knowledge of motor claims handling including Credit Hire, Salvage, Indemnity, and Third-Party risk.
- A good working knowledge of Underwriters terms and conditions, against which to validate a claim and determine actions required to achieve early and cost-effective settlement.
- Excellent customer service skills to deliver a professional and compassionate service.
- A confident attitude and the ability to deliver information clearly and accurately both verbally and in writing.
- The ability to work independently to manage and complete your allocated workflow.
- Adaptability to change and the willingness to pro-actively look for ways to improve what we do.
- A positive outlook, able to both self-motivate and promote collaborative working within your team.
- Excellent levels of numeracy and literacy.
What do you offer?
- In house training
- Company Pension
- Referral bonus scheme
- Salary range £26,000 - £29,000 dependent on skills/experience
Location
This role is office based. The role is permanent, full time, working 37.5 hours per week. Normal working hours are 9am to 5pm Monday to Friday. Flexibility to work overtime is a plus.
Benefits:
- Casual dress
- Company events
- Company pension
- On-site parking
For further information apply today or contact Kim at ENS Commercial Recruitment.
Motor Insurance Claims Handlers in Essex employer: ENS Recruitment
Contact Detail:
ENS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Insurance Claims Handlers in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know about openings for Motor Claims Handlers. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of motor claims handling. Be ready to discuss specific cases you've managed and how you’ve provided excellent customer service. We want to see your passion for the role!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing applications directly from candidates who are eager to join our team. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace Motor Insurance Claims Handlers in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in motor insurance claims. Use keywords from the job description to show we’re looking for someone with your skills. This helps us see how you fit right into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about motor claims handling and how your previous experiences make you the perfect fit for us. Keep it friendly and professional!
Showcase Your Customer Service Skills: Since we value excellent customer service, include examples of how you've provided support and empathy in past roles. This will help us understand how you can enhance our customers' experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ENS Recruitment
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor insurance claims, especially fire, theft, and damage claims. Be ready to discuss specific scenarios you've handled in the past, as this will show your experience and confidence in managing the entire claim journey.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples that highlight your ability to empathise with customers and provide clear advice. Think about times when you turned a difficult situation into a positive experience for a policyholder.
✨Demonstrate Your Negotiation Skills
Be prepared to talk about your experience with negotiating third-party claims. Share specific instances where you successfully achieved economical settlements while maintaining a high level of customer satisfaction.
✨Emphasise Adaptability and Teamwork
This role requires adaptability and collaboration, so think of examples that showcase your ability to work independently and as part of a team. Highlight any initiatives you've taken to improve processes or support your colleagues.
