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- Tasks: Manage client accounts, improve customer service, and oversee order planning.
- Company: Successful manufacturing company based in Basildon with a collaborative culture.
- Benefits: Competitive salary, generous holiday, pension scheme, and excellent working environment.
- Other info: Full driving licence required; some travel to customers within the UK.
- Why this job: Join a dynamic team and make a real impact on customer relationships.
- Qualifications: Experience in account management within the manufacturing sector is essential.
The predicted salary is between 28000 - 42000 £ per year.
Our client is a very successful manufacturing company based in Basildon, Essex with other sites in England and overseas. They are recruiting for an experienced client Account Manager (office based). You will need to have a full driving licence and your own car. As an Account Manager, you will be part of the Commercial team. You, along with account management colleagues, will be responsible for the commercial management and day-to-day communication for several allocated customers. You will need to have account management experience in the manufacturing sector - this is an essential requirement.
Main responsibilities:
- Take ownership for your allocated customers; being the voice of the customer within the business.
- Improve the customer service experience, create engaged customers and facilitate organic growth.
- Ensure that the customer’s scheduling requirements are met, providing them with timely and accurate updates. Take ownership of customer issues and follow problems through to resolution.
- Oversee the order planning with each customer, from initial order placement into the factory to final shipment. Handling customer purchase orders, co-ordinating with the relevant Buyer for material purchasing and kit clearance. Plus maintaining continuous communication with the production, quality and engineering teams.
- Work collaboratively with other account managers and buyers, gaining a broad knowledge of all customers in their portfolio.
- Collate financial data and prepare for presentation to the Commercial Manager and other SLT for all customer KPIs.
Skills, knowledge & experience:
- Experience of managing customer accounts within a manufacturing environment.
- Excellent communication and interpersonal skills; the ability to connect with key stakeholders and nurture strong working relationships with customers, suppliers and colleagues.
- Sound commercial awareness of how revenues and gross margins impact the business.
- Confidence to negotiate and influence decision making with senior stakeholders.
- Experience of using MRP systems; strong ability to plan, manage complex customer orders, and sense-check commercial data with meticulous attention to detail.
- Customers will expect you to know the technical aspects of what they do. Therefore, they anticipate that the successful candidate will come from the electronics manufacturing services sector, or a very closely related service/company.
Normal day to day work is mainly in the office/factory. There will be some travel to customers, mostly within the UK, but at times there could be visits to other sites. You must have a full driving license and be able to and willing to travel.
In return they offer:
- Salary £32,000 - £37,000 (dependent on skills & experience)
- Working hours: Full time is 37 hours per week. Mon to Thurs 08:00 to 16:30 and Fri 08:00 to 13:00
- Holiday: 25 days plus Bank Holidays (includes Christmas shutdown). Plus, up to 5 additional days for long service milestones (every 5 years)
- Pension scheme: Auto-enrolment 5% + 3% company contributions
- Excellent working environment
- Free parking, spacious offices & employee facilities
- Complimentary fruit, hot drinks and breakfast provisions.
For further information apply today or contact Kim at ENS Commercial Recruitment, Southend.
Client Account Manager in Essex employer: ENS Recruitment
Contact Detail:
ENS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing sector and let them know you're on the hunt for a Client Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of the company and its products. Show them you’re not just another candidate; you’re genuinely interested in their business and ready to take ownership of customer accounts from day one.
✨Tip Number 3
Practice your communication skills! As an Account Manager, you'll need to connect with various stakeholders. Role-play common scenarios with a friend to build your confidence in handling customer queries and negotiations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Account Manager in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your account management experience in the manufacturing sector and any relevant skills that match what we're looking for. This shows us you’re serious about the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Client Account Manager position. Share specific examples of how you've improved customer experiences or managed complex orders in the past.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your excellent interpersonal skills. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates you need. Plus, it’s super easy to do!
How to prepare for a job interview at ENS Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the manufacturing sector, especially if you have experience in electronics manufacturing services. Be ready to discuss specific examples from your past roles that demonstrate your understanding of customer account management and how it impacts the business.
✨Showcase Your Communication Skills
As a Client Account Manager, strong communication is key. Prepare to share examples of how you've successfully built relationships with customers and colleagues. Think about times when your communication skills helped resolve issues or improved customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've taken ownership of customer issues in the past. Think of specific instances where you followed through on problems until resolution, and be ready to explain your thought process and the outcomes.
✨Familiarise Yourself with MRP Systems
Since experience with MRP systems is essential, make sure you can talk confidently about your familiarity with these tools. If possible, review any relevant software you’ve used before and be ready to discuss how you’ve managed complex orders and ensured accuracy in commercial data.