Office-Based Manufacturing Client Manager — Drive Growth in Basildon

Our client is a very successful manufacturing company based in Basildon, Essex with other sites in England and overseas. They are recruiting for an experienced client Account Manager (office based). You will need to have a full driving licence and your own car. As an Account Manager, you will be part of the Commercial team. You, along with account management colleagues, will be responsible for the commercial management and day-to-day communication for several allocated customers. You will need to have client account management experience in the manufacturing sector - this is an essential requirement.

Main responsibilities:

• Take ownership for your allocated customers; being the voice of the customer within the business.
• Improve the customer service experience, create engaged customers and facilitate organic growth.
• Ensure that the customer's scheduling requirements are met, providing them with timely and accurate updates. Take ownership of customer issues and follow problems through to resolution.
• Oversee the order planning with each customer, from initial order placement into the factory to final shipment. Handling customer purchase orders, co-ordinating with the relevant Buyer for material purchasing and kit clearance. Plus maintaining continuous communication with the production, quality and engineering teams.
• Work collaboratively with other account managers and buyers, gaining a broad knowledge of all customers in their portfolio.
• Collate financial data and prepare for presentation to the Commercial Manager and other SLT for all customer KPIs.

Skills, knowledge & experience:

• Experience of managing customer accounts within a manufacturing environment.
• Excellent communication and interpersonal skills; the ability to connect with key stakeholders and nurture strong working relationships with customers, suppliers and colleagues.
• Sound commercial awareness of how revenues and gross margins impact the business.
• Confidence to negotiate and influence decision making with senior stakeholders.
• Experience of using MRP systems; strong ability to plan, manage complex customer orders, and sense-check commercial data with meticulous attention to detail.
• Customers will expect you to know the technical aspects of what they do. Therefore, they anticipate that the successful candidate will come from the electronics manufacturing services sector, or a very closely related service/company.

Normal day-to-day work is mainly in the office/factory. There will be some travel to customers, mostly within the UK, but at times there could be visits to other sites. You must have a full driving license and be able to and willing to travel.

In return they offer:

• Salary £33,000 - £37,000 (dependent on skills & experience)
• Working hours: Full time is 37 hours per week. Mon to Thurs 08:00 to 16:30 and Fri 08:00 to 13:00
• Holiday: 25 days plus Bank Holidays (includes Christmas shutdown). Plus, up to 5 additional days for long service milestones (every 5 years)
• Pension scheme: Auto-enrolment 5% + 3% company contributions
• Excellent working environment
• Free parking, spacious offices & employee facilities
• Complimentary fruit, hot drinks and breakfast provisions.

For further information apply today or contact Kim at ENS Commercial Recruitment, Southend.