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- Tasks: Manage motor insurance claims and provide top-notch customer service throughout the claim journey.
- Company: Join a dynamic team in Basildon, Essex, focused on delivering excellent claims handling.
- Benefits: Enjoy a competitive salary, casual dress, company events, and a pension scheme.
- Why this job: Make a real difference by helping customers navigate their claims with empathy and expertise.
- Qualifications: Experience in motor claims handling and strong customer service skills are essential.
- Other info: Full-time, permanent role with opportunities for professional growth and development.
The predicted salary is between 26000 - 29000 £ per year.
We are recruiting for experienced Motor Claims Handlers in Basildon, Essex. You will need to have experience in motor insurance claims processing, including fire theft and damage claims, third party claims, credit hire and/or indemnity. Full time permanent role, office based. If you are looking for a new challenge and have the skills we seek, then we can't wait to hear from you.
Responsibilities
- Pro-actively manage fire, theft, and damage claims for the entire claim journey on behalf of Motor Underwriters who insure a diverse portfolio of risks across the UK.
- Provide comprehensive advice on all claims, advising policyholders of the best course of action to achieve settlement.
- Manage claim cost, achieving economical settlement while ensuring the customer's experience is excellent throughout the lifecycle of their claim.
- Liaise between Insurers, policyholders, leaseholders, engineers, brokers, and solicitors providing updates where required.
- Provide an excellent level of customer service and empathy to our customers.
- Negotiate and adjust on third-party claims.
- Obtain relevant documentation/media for the assessment of the claim.
- Ensure compliance with all regulatory requirements such as Treating Customers Fairly.
- Support the company's values and policies and work to the highest professional standards.
Skills & Qualifications
- Working knowledge of motor claims handling including Credit Hire, Salvage, Indemnity, and Third-Party risk.
- A good working knowledge of Underwriters terms and conditions, against which to validate a claim and determine actions required to achieve early and cost-effective settlement.
- Excellent customer service skills to deliver a professional and compassionate service.
- A confident attitude and the ability to deliver information clearly and accurately both verbally and in writing.
- The ability to work independently to manage and complete your allocated workflow.
- Adaptability to change and the willingness to pro-actively look for ways to improve what we do.
- A positive outlook, able to both self-motivate and promote collaborative working within your team.
- Excellent levels of numeracy and literacy.
What do you offer?
- In house training
- Company Pension
- Referral bonus scheme
- Salary range £26,000 - £29,000 dependent on skills/experience
Location & Conditions
- This role is office based.
- The role is permanent, full time, working 37.5 hours per week.
- Normal working hours are 9am to 5pm Monday to Friday.
- Flexibility to work overtime is a plus.
Benefits
- Casual dress
- Company events
- Company pension
- On-site parking
For further information apply today or contact Kim at ENS Commercial Recruitment.
Motor Insurance Claims Handlers in Basildon employer: ENS Recruitment
Contact Detail:
ENS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Insurance Claims Handlers in Basildon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the company’s values and culture. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience in motor claims handling can benefit the company, especially in areas like customer service and negotiation.
✨Tip Number 3
Show off your skills! Bring examples of how you've successfully managed claims in the past. Whether it’s dealing with third-party claims or providing excellent customer service, concrete examples will make you stand out.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Motor Insurance Claims Handlers in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in motor insurance claims. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Motor Claims Handler role. Share specific examples of your past experiences that relate to the responsibilities listed in the job description.
Show Off Your Customer Service Skills: Since providing excellent customer service is key for us, make sure to include any relevant experiences where you’ve gone above and beyond for customers. We love to see empathy and professionalism in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ENS Recruitment
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor insurance claims, especially fire, theft, and damage claims. Be ready to discuss specific scenarios you've handled in the past, as this will show your experience and confidence in managing the entire claim journey.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples that highlight your ability to empathise with customers and provide clear, professional advice. Think about times when you turned a difficult situation into a positive experience for a client.
✨Demonstrate Your Negotiation Skills
Be prepared to talk about your experience with negotiating third-party claims. Share specific instances where you successfully achieved economical settlements while maintaining a high level of customer satisfaction. This will illustrate your ability to balance cost management with customer care.
✨Emphasise Your Adaptability
The role requires adaptability and a proactive approach to improving processes. Think of examples where you've adapted to changes in your work environment or processes, and be ready to discuss how you can bring that same flexibility to the team.
