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- Tasks: Manage motor claims from start to finish, ensuring excellent customer service.
- Company: Join a friendly and professional claims management company in Basildon.
- Benefits: Competitive salary, in-house training, and a company pension.
- Why this job: Make a real difference by helping customers navigate their claims with empathy.
- Qualifications: Experience in motor claims handling and strong customer service skills.
- Other info: Full-time, permanent role with opportunities for overtime and career growth.
The predicted salary is between 26000 - 29000 £ per year.
Experienced Motor Claims Handlers required for a long established claims management company. Great opportunity to join a friendly and professional team, office based in Basildon, Essex.
You will need to have experience in motor insurance claims processing, including fire theft and damage claims, third party claims, credit hire and/or indemnity. Full time permanent role, office based.
If you are looking for a new challenge and have the skills we seek, then we can’t wait to hear from you.
What will my duties be?- Pro-actively manage fire, theft, and damage claims for the entire claim journey on behalf of Motor Underwriters who insure a diverse portfolio of risks across the UK.
- Provide comprehensive advice on all claims, advising policyholders of the best course of action to achieve settlement.
- Manage claim cost, achieving economical settlement while ensuring the customer’s experience is excellent throughout the lifecycle of their claim.
- Liaise between Insurers, policyholders, leaseholders, engineers, brokers, and solicitors providing updates where required.
- Provide an excellent level of customer service and empathy to our customers.
- Negotiate and adjust on third-party claims.
- Obtain relevant documentation/media for the assessment of the claim.
- Ensure compliance with all regulatory requirements such as Treating Customers Fairly.
- Support the company’s values and policies and work to the highest professional standards.
- Working knowledge of motor claims handling including Credit Hire, Salvage, Indemnity, and Third-Party risk.
- A good working knowledge of Underwriters terms and conditions, against which to validate a claim and determine actions required to achieve early and cost-effective settlement.
- Excellent customer service skills to deliver a professional and compassionate service.
- A confident attitude and the ability to deliver information clearly and accurately both verbally and in writing.
- The ability to work independently to manage and complete your allocated workflow.
- Adaptability to change and the willingness to pro-actively look for ways to improve what we do.
- A positive outlook, able to both self-motivate and promote collaborative working within your team.
- Excellent levels of numeracy and literacy.
- In house training
- Company Pension
- Salary range £26,000 - £29,000 dependent on skills/experience
This role is office based. The role is permanent, full time, working 37.5 hours per week. Normal working hours are 9am to 5pm Monday to Friday. Flexibility to work overtime is a plus.
Motor Claims Handlers in Basildon employer: ENS Recruitment Ltd
Contact Detail:
ENS Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Handlers in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor insurance industry and let them know you're on the lookout for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your claims handling knowledge. Be ready to discuss specific cases you've managed, especially those involving fire, theft, and damage claims. Show us how your experience aligns with what we’re looking for!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our friendly team here in Basildon.
We think you need these skills to ace Motor Claims Handlers in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in motor claims handling. Use keywords from the job description, like 'fire theft and damage claims' and 'third-party claims', to show we’re looking for someone just like you!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've managed claims and provided excellent customer service. We want to see your personality and passion for the role come through.
Showcase Your Skills: Don’t forget to mention your working knowledge of Underwriters’ terms and conditions. Highlight your ability to negotiate and adjust on third-party claims, as these are key skills we’re after!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity to join our friendly team in Basildon!
How to prepare for a job interview at ENS Recruitment Ltd
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor claims handling, especially fire, theft, and damage claims. Be ready to discuss specific scenarios you've dealt with in the past, as this will show your experience and confidence in managing the entire claim journey.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples that highlight your ability to empathise with customers and provide clear, professional advice. Think about times when you turned a difficult situation into a positive experience for a policyholder.
✨Demonstrate Your Negotiation Skills
Be prepared to talk about your experience with negotiating third-party claims. Share specific instances where you successfully achieved economical settlements while maintaining a high level of customer satisfaction. This will illustrate your ability to balance cost management with customer care.
✨Emphasise Your Adaptability
The role requires adaptability and a proactive approach to improving processes. Think of examples where you've adapted to changes in your work environment or processes, and be ready to discuss how you can contribute to enhancing the team's efficiency and effectiveness.
