Client Services & Admin Assistant (Temp)

Location: Hybrid (with regular presence at our Coalville, Leicestershire office)

Hours: Part-time, 26 hours per week (Monday to Thursday)

Reports to: Client Services Manager

Contract: Fixed-term (3 months)

Start Date: As soon as possible

About Enrych

Enrych is a well-established charity with a proud history of supporting disabled people to live with purpose and achieve their goals. Founded by Leonard Cheshire and Sue Ryder in 1986, we are committed to breaking down societal barriers and creating inclusive opportunities through a range of services, including our Personal Assistant (PA) support for disabled people, employability programme, and wellbeing activities.

We have recently been awarded a new contract with the County Council to deliver additional support services across the region, and this position will play an important role in establishing the new service within Enrych during the first few months.

Purpose of the Role

To provide office-based administrative support to our operational delivery teams, clients and their families. Additionally, to provide short term cover to support clients in their own homes and out in the community, as part of our contract with Leicestershire County Council to support individuals living with disabilities, and their carers, across Leicestershire.

Based out of our office in Coalville, you will be a highly-organised, task-focused team player who is happy working flexibly to meet a diverse range of priorities. The work is likely to be split between working in the office/at home and providing 1-2-1 support to adults with disabilities, and their carers, in their homes and out in the community, across Leicestershire. The work is busy and varied, requiring accuracy, tact, and compassion.

This is a temporary role for 3 months, with the potential to be extended or made permanent depending on funding and performance.

Key Responsibilities

• Deal with all telephone enquiries;
• Undertake triage assessment for new enquiries and process or re‑direct accordingly;
• Create and manage rotas for support workers and cover arrangements for sickness and holiday periods;
• Liaise with social workers and health care professionals;
• Support operational team with new business growth (despatching referrals forms and dealing with general enquiries via telephone, email and website);
• Assist the Recruitment and Retention Coordinator with Support Worker recruitment;
• Maintain office diaries as required;
• Provide 1-2-1 support to adults with disabilities, and their carers, in their own homes and out in the community; tasks might include shopping, attending appointments and activities with the client, cleaning, meal preparation.
• Any other duties which may from time to time be required.

Person Specification

• Proven ability to problem‑solve, work on own initiative and to deadlines;
• Excellent written and verbal communication skills;
• Excellent IT skills – full Microsoft Office experience – especially Outlook, Word, databases and Excel;
• Experience of dealing with sensitive situations and managing confidential information;
• Proven ability in diary management;
• Confident and competent driver with full UK driving licence and own vehicle;
• Willingness to complete an enhanced DBS check;
• Commitment to the values and objectives of Enrych;
• Experience and demonstrable understanding of disability issues;
• Understanding of the Care Sector;
• Experience of working in a customer focused role;
• Experience of Third Sector environments and activities;
• Understanding of quality control and continuous improvement in a regulated service.

Why Join Enrych?

• Be part of a passionate and values‑driven team making a real difference.
• Flexible and supportive working environment.
• Opportunities for professional development and growth.
• 30 days annual leave plus bank holidays (pro rata).

How to Apply – Please see below for those who consider themselves to have a disability.

To apply for this post, please complete the Equal Opportunities Monitoring Form and send it along with your CV and a short covering letter/email (equivalent to no more than one side of A4) to Bethany.Pollard@enrych.org.uk . Your covering letter should:

Explain why you are interested in working for Enrych

Highlight your relevant work experience and how you meet the criteria outlined in the person specification

As an equal opportunities employer and disability confident leader, we actively encourage applications from people who consider themselves to have a disability*.

* Under the Equality Act 2010, a disabled person is someone who has – or has had in the past – a physical or mental impairment which has a substantial and long–term adverse effect on that person’s ability to carry out normal day‑to‑day activities.

When applying for a job with us, if an applicant has a disability covered by the definition outlined within the Equality Act 2010 and can show that they meet the ‘essential criteria’ described in the person specification for the role being applied for, they are guaranteed an interview for the job for which they are applying under the Disability Confident scheme.

Access to the Disability Confident scheme simply requires an applicant with a disability to:

• Show that they meet the essential criteria described in the person specification

Please confirm that you wish to be considered under the Disability Confident scheme

Our Recruitment Team will provide assistance to any applicant with a disability who needs help in completing an application for employment. The team’s contact details can be found on each job vacancy advert.

The Disability Confident scheme only guarantees an interview – it does not automatically mean that applicants interviewed will gain employment with Enrych at that time. Feedback on the results of the interview will be given to each candidate individually and in a way which the candidate has agreed best meets their personal needs.