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- Tasks: Lead a dynamic support team and enhance client experiences with innovative tech solutions.
- Company: Join Enroly, a fast-growing tech company revolutionising international student recruitment.
- Benefits: Enjoy competitive salary, private health insurance, and a home office budget.
- Other info: Flexible remote work with exciting team meet-ups and career growth opportunities.
- Why this job: Make a real impact in a startup environment while developing your leadership skills.
- Qualifications: Experience in technical support leadership and a passion for problem-solving.
The predicted salary is between 45000 - 50000 ÂŁ per year.
Remuneration: £45,000 – £50,000 per annum (dependent on experience)
Benefits: Competitive and exciting benefits package
Working Environment: As a hybrid workforce with a primary presence in the UK, you will work from home and have access to a London office space, with regular team meet‑ups and in‑person visits to clients.
Position Overview: Enroly is a fast‑growing tech company transforming the international student recruitment process through innovative SaaS solutions. The Support Manager is a new, pivotal role responsible for building and leading a team of specialists to provide high‑quality technical support.
Key Responsibilities:
- Lead the strategic evolution and long‑term management of HubSpot Service Hub as Enroly’s primary support platform across the full client lifecycle.
- Ensure the system scales alongside our product expansion and provides a seamless interface and knowledge base.
- Line manage a dedicated support team and foster a high‑performance culture focused on technical excellence, rapid resolution, and “closing the loop” for every client.
- Streamline and scale the support function through automation, SLAs, response targets, and quality assurance processes.
- Build a decision‑making framework to route queries effectively, working closely with Product, Engineering, and Customer Success teams.
- Use HubSpot data to track performance, identify trends, and provide actionable insights to leadership.
- Ensure the support team is fully prepared for new product releases, including training, documentation, and planning.
About You:
- Thrive in a fast‑moving, tech‑driven environment
- Excited by startup growth and building processes from the ground up
- Comfortable with ambiguity and bringing structure to evolving systems
- A proactive problem‑solver who seeks efficiency through technology
- Data‑driven with a focus on measurable impact
- A collaborative team player
- Strong communicator with both technical and non‑technical stakeholders
Essential Experience:
- Managing multiple support channels (live chat, ticketing, portals)
- Experience in a technical/customer support leadership role (ideally B2B SaaS)
- Leading or implementing a support ecosystem
- Automating manual processes and integrating tools (e.g., HubSpot, Jira)
- Using analytics and CRM data to monitor performance and identify risks
- Experience with CRM systems such as HubSpot
- Bachelor’s or Master’s degree
Desirable Experience:
- Higher education admissions or international student recruitment
- Tech or B2B SaaS environment experience
- Systems implementation, project management, or change management
- Understanding of integrations and APIs
Mandatory Requirements:
- Based in the UK
- Right to work in the UK
Perks:
- Home office budget (to kit yourself out)
- Private Health Insurance with online Doctor access
- Private life insurance
- Cycle to work (salary sacrifice your new bike)
- Professional development budget
- 4x away days per year and more!
Our Company Values:
- Experience Matters: Deliver exceptional experiences for customers and partners
- Do Less to Do More: Focus on impact over effort
- Always Innovate: Embrace new technologies and ideas
- Celebrate: Recognise and share success
We encourage you to apply immediately. Interviews are conducted on a rolling basis, and high‑potential candidates will be fast‑tracked. At Enroly, we are committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds and ensure equal opportunity for all. If you require any adjustments during the interview process, please let us know.
Support Manager UK-based, remote with occasional travel employer: Enroly Ltd
Contact Detail:
Enroly Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Manager UK-based, remote with occasional travel
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their products, and think about how your skills can help them grow. We want you to shine!
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past challenges and how you tackled them. Companies love candidates who can think on their feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals to join our team.
We think you need these skills to ace Support Manager UK-based, remote with occasional travel
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Manager role. Highlight your experience in managing support channels and leading teams, as this will show us you’re the right fit for our fast-paced environment.
Showcase Your Tech Savvy: We love tech! So, don’t forget to mention any experience you have with tools like HubSpot or Jira. If you've automated processes or used analytics to drive decisions, let us know – it’ll definitely catch our eye!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of your experience and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Enroly Ltd
✨Know Your Stuff
Make sure you’re well-versed in Enroly’s products and the role of a Support Manager. Familiarise yourself with HubSpot Service Hub and how it can enhance customer support. This will show that you’re not just interested in the job, but also in how you can contribute to the company’s success.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in a tech or SaaS environment. Highlight your experience in building high-performance cultures and how you’ve streamlined support functions. This will demonstrate your capability to manage and inspire a team effectively.
✨Be Data-Driven
Since the role involves using analytics to track performance, come prepared with insights from your previous roles. Discuss how you’ve used data to identify trends and improve processes. This will resonate well with their focus on measurable impact and efficiency.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s growth plans, the challenges they face in support, and how they envision the evolution of the Support Manager role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.