Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support international students and ensure compliance with UK regulations in a dynamic environment.
- Company: Join Enroly, a remote-first company focused on service excellence and student support.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible working options.
- Other info: Collaborative culture with big opportunities for career advancement.
- Why this job: Kickstart your career in a role that offers growth and diverse experiences.
- Qualifications: Administrative or customer service experience; strong attention to detail required.
The predicted salary is between 25000 - 32000 £ per year.
The Service and Compliance Officer at Enroly supports service delivery across the Services Department, contributing to operational, compliance, and student-facing activities that support university partners and international students. This entry-level role provides exposure across all services, including document and compliance checks, interview assessment support, visa and arrival-related tasks, student communications, and service delivery administration. While administrators may develop specialist focus areas over time, the role requires flexibility to contribute across services as business needs evolve. The role supports the delivery of high service standards, adherence to SLAs, UKVI and partner requirements and Enroly’s reputation for excellent service, while providing a foundation for progression through structured cross-service career tracks.
Key Responsibilities
- Support the assessment and processing of international student cases across the Services Department, including conversion activity, document checks, UK Visas and Immigration rule compliance verification of basic documents and interview assessment support, in line with UKVI and university requirements.
- Assess credibility interviews recorded via CAS Shield’s Video Automation software to UKVI and University-set criteria.
- Assist with CAS-related activities, including reviewing basic supporting documentation and updating student records on relevant systems, under guidance.
- Support visa, pre-arrival, and arrival-related processes, including document uploads, verification, and follow-up actions.
- Communicate clearly and professionally with students and colleagues to support service delivery and meet agreed SLAs.
- Use CAS Shield and other internal systems to accurately record information, track progress, and support service workflows.
- Contribute flexibly across services and support additional tasks as required to meet operational demands.
About You
You are organised, reliable, and keen to learn in a structured, compliance-focused environment. You are comfortable following defined processes and working under supervision, while developing confidence across multiple service areas. You communicate clearly and professionally and are willing to ask questions and seek guidance when needed. You are adaptable and open to gaining experience across different services within the department.
Essential Experience
- Experience in an administrative, operations, customer service, or education-related role.
- Strong attention to detail and the ability to follow processes accurately.
- Willingness to work flexibly across different service areas to support team objectives and SLAs.
- Basic confidence using multiple digital systems to manage tasks, records, and communications.
Desirable Experience
- Experience working in international education, higher education administration, or student support.
- Exposure to compliance-based processes, document checks, or regulated environments UK Visa and Immigration processes.
- Familiarity with student management or document management systems.
Mandatory Requirements
- Right to work in the UK.
- Willingness to complete training across multiple services and comply with UKVI, data protection, and internal policies.
- Ability to work to agreed schedules and service deadlines.
Why Enroly
- 25 days holiday a year + Bank Holidays
- Pension
- Private healthcare and life insurance
- Remote first culture with flexible working options
- Collaborative culture with a love for the challenge attitude
- Big opportunities for career advancement
- A dynamic, innovative work environment that celebrates success and nurtures professional growth
Please send your CV to recruitment@enroly.com to apply. At Enroly, we believe in diversity, equity, and inclusion. We encourage candidates from all backgrounds to apply, ensuring equal opportunity for everyone. For more information on how we handle and protect your personal data, please review our Privacy Policy. If you require any adjustments during the interview process, please let us know and we will accommodate your needs.
Service and Compliance Officer UK-based, remote with occasional travel employer: Enroly Ltd
Contact Detail:
Enroly Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Compliance Officer UK-based, remote with occasional travel
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Enroly on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to compliance and service delivery. We can even role-play with a friend to boost our confidence and nail those responses!
✨Tip Number 3
Show off your adaptability! Think of examples from past experiences where you’ve had to juggle multiple tasks or learn new processes quickly. This will highlight our flexibility, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service and Compliance Officer UK-based, remote with occasional travel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service and Compliance Officer role. Highlight any admin, customer service, or education-related experience you have, and don’t forget to mention your attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role at Enroly and how your background makes you a great fit. Keep it professional but let your personality show through.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application is well-written and free of errors. This is your first chance to demonstrate your professionalism, so take your time and proofread!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Enroly Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service and Compliance Officer role. Familiarise yourself with the key responsibilities, especially around compliance checks and student communications. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to discuss how you've managed tasks in previous roles. Use specific examples to illustrate your attention to detail and ability to follow processes accurately. This will demonstrate that you can handle the structured environment at Enroly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to work flexibly or handle multiple tasks. Practising these responses will help you articulate your thought process and show that you're ready to contribute across different service areas.
✨Communicate Clearly and Professionally
During the interview, focus on clear and professional communication. This is crucial for the role, as you'll be interacting with students and colleagues. Practise articulating your thoughts and don't hesitate to ask for clarification if you don't understand a question. It shows you're engaged and willing to learn.