Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a support team and enhance client experiences with innovative tech solutions.
- Company: Join Enroly, a fast-growing tech company transforming international student recruitment.
- Benefits: Enjoy competitive salary, home office budget, private health insurance, and professional development.
- Other info: Work remotely with occasional travel and enjoy regular team meet-ups.
- Why this job: Be part of a dynamic startup and make a real impact in a tech-driven environment.
- Qualifications: Experience in technical support leadership and managing multiple support channels.
The predicted salary is between 45000 - 50000 ÂŁ per year.
Remuneration: £45,000 – £50,000 per annum (dependent on experience)
Benefits: Competitive and exciting benefits package
Working Environment: As a hybrid workforce with a primary presence in the UK, you will work from home and have access to a London office space, with regular team meet‑ups and in‑person visits to clients.
Position Overview: Enroly is a fast‑growing tech company transforming the international student recruitment process through innovative SaaS solutions. The Support Manager is a new, pivotal role responsible for building and leading a team of specialists to provide high‑quality technical support.
Key Responsibilities:
- Lead the strategic evolution and long‑term management of HubSpot Service Hub as Enroly’s primary support platform across the full client lifecycle.
- Ensure the system scales alongside our product expansion and provides a seamless interface and knowledge base.
- Line manage a dedicated support team and foster a high‑performance culture focused on technical excellence, rapid resolution, and “closing the loop” for every client.
- Streamline and scale the support function through automation, SLAs, response targets, and quality assurance processes.
- Build a decision‑making framework to route queries effectively, working closely with Product, Engineering, and Customer Success teams.
- Use HubSpot data to track performance, identify trends, and provide actionable insights to leadership.
- Ensure the support team is fully prepared for new product releases, including training, documentation, and planning.
About You:
- Thrive in a fast‑moving, tech‑driven environment
- Excited by startup growth and building processes from the ground up
- Comfortable with ambiguity and bringing structure to evolving systems
- A proactive problem‑solver who seeks efficiency through technology
- Data‑driven with a focus on measurable impact
- A collaborative team player
- Strong communicator with both technical and non‑technical stakeholders
Essential Experience:
- Managing multiple support channels (live chat, ticketing, portals)
- Experience in a technical/customer support leadership role (ideally B2B SaaS)
- Leading or implementing a support ecosystem
- Automating manual processes and integrating tools (e.g., HubSpot, Jira)
- Using analytics and CRM data to monitor performance and identify risks
- Experience with CRM systems such as HubSpot
- Bachelor’s or Master’s degree
Desirable Experience:
- Higher education admissions or international student recruitment
- Tech or B2B SaaS environment experience
- Systems implementation, project management, or change management
- Understanding of integrations and APIs
Mandatory Requirements:
- Based in the UK
- Right to work in the UK
Perks:
- Home office budget (to kit yourself out)
- Private Health Insurance with online Doctor access
- Private life insurance
- Cycle to work (salary sacrifice your new bike)
- Professional development budget
- 4x away days per year and more!
Our Company Values:
- Experience Matters: Deliver exceptional experiences for customers and partners
- Do Less to Do More: Focus on impact over effort
- Always Innovate: Embrace new technologies and ideas
- Celebrate: Recognise and share success
We encourage you to apply immediately. Interviews are conducted on a rolling basis, and high‑potential candidates will be fast‑tracked. At Enroly, we are committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds and ensure equal opportunity for all. If you require any adjustments during the interview process, please let us know.
Support Manager UK-based, remote with occasional travel in London employer: Enroly Ltd
Contact Detail:
Enroly Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Manager UK-based, remote with occasional travel in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely excited about what they do and how you can contribute.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like you’re reading from a script!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Support Manager UK-based, remote with occasional travel in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and contributing to our mission at Enroly.
Tailor Your CV: Make sure your CV is tailored to the Support Manager role. Highlight relevant experience, especially in managing support channels and using tools like HubSpot. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show off your organisational skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Enroly Ltd
✨Know Your Stuff
Make sure you’re familiar with HubSpot Service Hub and how it can be leveraged for support. Brush up on your technical knowledge and be ready to discuss how you would manage and scale a support team using this platform.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, especially in a tech or SaaS environment. Highlight your experience in fostering a high-performance culture and how you’ve successfully implemented processes that improved efficiency.
✨Data is Your Best Friend
Be ready to talk about how you’ve used data to drive decisions in previous roles. Think of specific instances where you tracked performance metrics or identified trends that led to actionable insights.
✨Embrace the Company Values
Familiarise yourself with Enroly’s values and think about how they resonate with your own work ethic. Be prepared to discuss how you can contribute to delivering exceptional experiences and embracing innovation within the team.