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- Tasks: Support clients by configuring our platform and guiding them through testing.
- Company: Join Enroly, a game-changer in the higher education sector.
- Benefits: Enjoy a competitive salary, home office budget, and private health insurance.
- Other info: Work remotely with occasional travel and enjoy excellent career growth opportunities.
- Why this job: Make a real impact on international student experiences while developing your skills.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 33000 £ per year.
Functional Area: Product
Salary: £30,000–£33,000 (dependent on experience)
About Enroly: At Enroly, we’re transforming universities' student visa and onboarding process. Our flagship product, CAS Shield, is a trusted B2B SaaS platform that nearly half of higher education institutions use to streamline compliance, reduce administrative burdens, and improve the international student experience. Enroly was recently acquired by Ecctis, the UK’s leading authority on international qualifications and skills benchmarking. Together, we’re building a future-proofed approach to student recruitment and enrolment, backed by unparalleled data, insight, and capability.
Position Summary: As a Configuration Support Coordinator, you will support the Product team and collaborate closely with the Customer Success team and our clients. You’ll be responsible for configuring the platform to meet client requirements, supporting clients during UAT (User Acceptance Testing), and responding to configuration-related queries both internally and externally. This role is ideal for someone who enjoys problem-solving, has strong attention to detail, and is comfortable working with systems and workflows. You don’t need to be a developer, but you should be confident navigating software platforms and explaining system behaviour to non-technical users.
Key Responsibilities:
- Build an understanding of the UK higher education sector, Enroly’s clients, and their challenges
- Develop a deep knowledge of Enroly’s product suite, with a focus on platform configuration
- Configure client environments (UAT and production) to meet agreed requirements
- Support clients during UAT by responding to configuration-related queries and guiding them through testing
- Respond to configuration queries raised via our JIRA board and support channels
- Collaborate with the Customer Success team to support client onboarding and platform optimisation
- Work closely with the team to clarify requirements and ensure configurations align with system capabilities
- Join internal and occasional client meetings to support configuration discussions and troubleshooting
- Track, analyse, and report on configuration-related queries to improve processes and client experience
- Maintain documentation, checklists, and internal guidance related to configuration processes
- Develop cross-functional knowledge of integrations and platform workflows to better support clients
Must-Have Skills & Qualifications:
- Strong written and verbal communication in English, with confidence supporting client-facing discussions
- Highly organised, with strong attention to detail when configuring systems and managing multiple environments
- Analytical and logical thinker with strong problem-solving skills
- Ability to quickly learn new systems and explain platform functionality clearly to non-technical users
- Experience in customer-facing, technical support, or system configuration roles
- Comfortable managing multiple client queries and priorities simultaneously
- Collaborative mindset with experience working across teams (Product, Customer Success, QA)
- UK-based (to align with client time zones and compliance requirements)
Nice-to-Have Skills & Qualifications:
- Experience working in higher education or supporting international students
- Familiarity with UKVI guidelines
- Experience configuring SaaS platforms or workflow-based systems
- Exposure to UAT processes, system testing, or client onboarding
- Experience with bug tracking tools (Jira) and knowledge management platforms (Confluence)
- Background in reporting, data monitoring, or process optimisation
Key Performance Indicators (KPIs):
- Query resolution SLA: % of configuration-related UAT and production queries resolved within the agreed timeframe
- UAT support quality: Ability to support clients through UAT effectively with minimal escalation
- Response time: Average first-response time for configuration queries (target)
- Environment configuration: Timely and accurate configuration of UAT and production environments
- Client feedback: Positive feedback from clients and Customer Success team
- Process improvement: Contributions to improving documentation, checklists, and workflows
A Day in the Life:
- Morning: Review the JIRA board for new configuration queries, respond to overnight messages, and check progress
- Mid-morning: Support a client during UAT testing by answering configuration questions and troubleshooting a workflow issue
- Afternoon: Work through configuration tickets and resolve outstanding issues
- Late afternoon: Update documentation and analyse recurring queries to identify improvements
- End of day: Finalise updates, respond to remaining queries, and prepare priorities for the next day
Perks:
- Home office budget (to kit yourself out)
- Private Health Insurance with online Doctor access
- Private life insurance
- Cycle to work (salary sacrifice your new bike)
- Professional development budget
- 4x away days per year and more!
At Enroly, we believe in diversity, equity, and inclusion. We encourage candidates from all backgrounds to apply, ensuring equal opportunity for everyone.
Contact: Please submit your CV to apply.
Configuration Support Coordinator UK-based, remote with occasional travel in London employer: Enroly Ltd
Contact Detail:
Enroly Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Configuration Support Coordinator UK-based, remote with occasional travel in London
✨Tip Number 1
Get to know the company inside out! Research Enroly and its products, especially CAS Shield. Understanding their mission and how they support universities will help you stand out in conversations.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves configuration and client support, think of examples where you've tackled challenges before. Be ready to share these during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and might even give you tips for your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the team at Enroly.
We think you need these skills to ace Configuration Support Coordinator UK-based, remote with occasional travel in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Configuration Support Coordinator role. Highlight any relevant experience in customer support, system configuration, or working with SaaS platforms to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about the role and how your background fits with our mission at Enroly. Share specific examples of your problem-solving skills and attention to detail to show us what you can bring to the team.
Show Off Your Communication Skills: Since strong written communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively, especially when explaining technical concepts to non-technical users.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Enroly Ltd
✨Know the Product Inside Out
Before your interview, take the time to thoroughly understand Enroly's product suite, especially CAS Shield. Familiarise yourself with how it streamlines compliance and enhances the international student experience. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
As a Configuration Support Coordinator, you'll need to tackle various client queries. Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Highlight your analytical thinking and how you approach problem-solving, as this will resonate well with the interviewers.
✨Communicate Clearly and Confidently
Strong communication is key in this role, especially when explaining technical concepts to non-technical users. Practice articulating complex ideas in simple terms. During the interview, focus on being clear and concise, ensuring that your passion for helping clients shines through.
✨Demonstrate Your Organisational Skills
With multiple client queries and configurations to manage, showcasing your organisational abilities is crucial. Discuss any tools or methods you use to stay organised, such as checklists or project management software. This will reassure the interviewers that you can handle the demands of the role effectively.