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- Tasks: Support clients by configuring our platform and guiding them through testing.
- Company: Join Enroly, a game-changer in the higher education sector.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to collaborate across teams and improve processes.
- Why this job: Make a real difference in the international student experience while developing your skills.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 30000 - 33000 £ per year.
Functional Area: Product
Salary: £30,000–£33,000 (dependent on experience)
About Enroly
At Enroly, we’re transforming universities' student visa and onboarding process. Our flagship product, CAS Shield, is a trusted B2B SaaS platform that nearly half of higher education institutions use to streamline compliance, reduce administrative burdens, and improve the international student experience. Enroly was recently acquired by Ecctis, the UK’s leading authority on international qualifications and skills benchmarking. Together, we’re building a future-proofed approach to student recruitment and enrolment, backed by unparalleled data, insight, and capability.
Position Summary
As a Configuration Support Coordinator, you will support the Product team and collaborate closely with the Customer Success team and our clients. You will be responsible for configuring the platform to meet client requirements, supporting clients during UAT (User Acceptance Testing), and responding to configuration-related queries both internally and externally. This role is ideal for someone who enjoys problem-solving, has strong attention to detail, and is comfortable working with systems and workflows. You don’t need to be a developer, but you should be confident navigating software platforms and explaining system behaviour to non-technical users.
Key Responsibilities
- Build an understanding of the UK higher education sector, Enroly’s clients, and their challenges
- Develop a deep knowledge of Enroly’s product suite, with a focus on platform configuration
- Configure client environments (UAT and production) to meet agreed requirements
- Support clients during UAT by responding to configuration-related queries and guiding them through testing
- Respond to configuration queries raised via our JIRA board and support channels
- Collaborate with the Customer Success team to support client onboarding and platform optimisation
- Work closely with the team to clarify requirements and ensure configurations align with system capabilities
- Join internal and occasional client meetings to support configuration discussions and troubleshooting
- Track, analyse, and report on configuration-related queries to improve processes and client experience
- Maintain documentation, checklists, and internal guidance related to configuration processes
- Develop cross-functional knowledge of integrations and platform workflows to better support clients
Must-Have Skills & Qualifications
- Strong written and verbal communication in English, with confidence supporting client-facing discussions
- Highly organised, with strong attention to detail when configuring systems and managing multiple environments
- Analytical and logical thinker with strong problem-solving skills
- Ability to quickly learn new systems and explain platform functionality clearly to non-technical users
- Experience in customer-facing, technical support, or system configuration roles
- Comfortable managing multiple client queries and priorities simultaneously
- Collaborative mindset with experience working across teams (Product, Customer Success, QA)
- UK-based (to align with client time zones and compliance requirements)
Nice-to-Have Skills & Qualifications
- Experience working in higher education or supporting international students
- Familiarity with UKVI guidelines
- Experience configuring SaaS platforms or workflow-based systems
- Exposure to UAT processes, system testing, or client onboarding
- Experience with bug tracking tools (Jira) and knowledge management platforms (Confluence)
- Background in reporting, data monitoring, or process optimisation
Key Performance Indicators (KPIs)
- Query resolution SLA: % of configuration-related UAT and production queries resolved within the agreed timeframe
- UAT support quality: Ability to support clients through UAT effectively with minimal escalation
- Response time: Average first-response time for configuration queries
Configuration Support Coordinator UK-based, remote with occasional travel employer: Enroly Ltd
Contact Detail:
Enroly Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Configuration Support Coordinator UK-based, remote with occasional travel
✨Tip Number 1
Get to know the company inside out! Research Enroly and its products, especially CAS Shield. Understanding their mission and how they support universities will help you connect during interviews.
✨Tip Number 2
Practice your problem-solving skills! Think of examples where you've tackled challenges in previous roles. Be ready to share these stories, as they'll show you're the analytical thinker they're looking for.
✨Tip Number 3
Don’t underestimate the power of communication! Brush up on your verbal and written skills. Being able to explain complex ideas simply is key, especially when dealing with non-technical users.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the team at Enroly.
We think you need these skills to ace Configuration Support Coordinator UK-based, remote with occasional travel
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Configuration Support Coordinator role. Highlight your experience with system configuration and any relevant customer-facing roles. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use examples that demonstrate your ability to explain complex concepts to non-technical users. We love a good storyteller!
Highlight Problem-Solving Experience: We’re looking for analytical thinkers who enjoy tackling challenges. Share specific instances where you've successfully resolved issues or improved processes in previous roles. This will show us you’re the right fit for our dynamic environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Enroly Ltd
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Enroly’s product suite, especially CAS Shield. Familiarise yourself with how it works and its benefits for higher education institutions. This will help you answer questions confidently and show your genuine interest in the role.
✨Brush Up on Your Communication Skills
Since this role involves client-facing discussions, practice articulating complex ideas in simple terms. You might be asked to explain system behaviour to non-technical users, so think of examples where you've done this before and be ready to share them.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific instances where you've tackled challenges in previous roles. Think about how you approached configuration-related queries or supported clients during testing phases. Highlight your analytical thinking and attention to detail.
✨Familiarise Yourself with UAT Processes
Since you'll be supporting clients during User Acceptance Testing, it’s crucial to understand what UAT entails. Research common challenges faced during UAT and be ready to discuss how you would guide clients through the process effectively.