Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers manage payment difficulties and create tailored repayment plans.
- Company: Join a supportive financial services team focused on customer care.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your negotiation skills.
- Qualifications: Degree preferred; customer service or financial experience is a plus.
- Other info: Dynamic role with potential for career advancement in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Key Accountabilities:
- Speaking to our customers over the phone who are having payment difficulties to help them get back on track with their payments. E.g., arrangement, capitalisation, loan forbearance, payment holidays etc.
- Actively contacting customers via phone, post or emails who are in arrears to understand their circumstances, and agreeing a successful plan to clear the arrears within mandate(s).
- Ensure Treating Customer Fairly principles are always followed.
- Develop and implement processes to ensure that all options are considered when making decisions within mandates or referrals to senior management.
- Chasing of loans approaching their term end to understand customers’ exit plans and planning ahead for any loans that go past their term end date.
- Ensure that all SLAs are adhered to and for performance to be monitored against these.
- Reviewing received invoices from third parties, ensuring all invoices are accurate, whilst resolving any errors and passing invoices for payment to relevant team.
- Adhering to appropriate mandate levels and referring to management any issues that may fall outside mandate.
- Dealing with all collection’s loans via email and post to ensure satisfactory resolution.
- Dealing with all litigation loans via email and post to ensure satisfactory resolution. Liaising with third party solicitors, receivers, surveyors etc. in the administration of these loans.
- Dealing with complex litigation cases which cannot follow the standard litigation process. These include, but are not limited to: defended possession claims, allegations of fraud, title problems and lease forfeiture.
- Issuing of redemptions figures as per process and dealing with any redemptions queries that arise.
Skills & Competencies:
- Good telephone skills
- Ability to work as part of a team and on own initiative
- Attention to detail
- Strong negotiation skills
- Self-motivated
- Proactive
- Logical and organised
Knowledge & Qualifications:
- Preferably educated to Degree level
- Previous Customer Service / Arrears Management / Litigation is preferable (but not essential) within a Financial Services organisation
Personal Attributes:
- Calm and self-assured
- Well organised
- Punctual
- Able to work under pressure
Special Servicing Account Manager in Watford employer: Enra Specialist Finance
Contact Detail:
Enra Specialist Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Special Servicing Account Manager in Watford
✨Tip Number 1
Get ready to chat! Since this role is all about speaking with customers, practice your phone skills. Role-play with a friend or family member to get comfortable discussing payment plans and resolving issues.
✨Tip Number 2
Show off your negotiation skills! Think of scenarios where you might need to persuade a customer to agree to a payment plan. Prepare some key phrases that can help you steer the conversation in a positive direction.
✨Tip Number 3
Be proactive! Research common challenges customers face with payments and come up with solutions. This will show potential employers that you’re not just reactive but also forward-thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Special Servicing Account Manager in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Special Servicing Account Manager. Highlight any relevant experience in customer service, arrears management, or financial services. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers get back on track with their payments. Share specific examples of how you've successfully navigated similar situations in the past.
Showcase Your Skills: Don’t forget to highlight your telephone skills and attention to detail. Mention any experience you have with negotiation or working under pressure, as these are key for the role. We love seeing candidates who can demonstrate these competencies!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Enra Specialist Finance
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Special Servicing Account Manager. Familiarise yourself with terms like loan forbearance and payment holidays. This will show that you're not just interested in the role but also knowledgeable about it.
✨Practice Your Phone Skills
Since this role involves speaking to customers over the phone, practice your telephone skills. Role-play common scenarios where you might need to negotiate or help a customer in arrears. This will help you feel more confident during the actual interview.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you've handled difficult situations in the past. Think of examples where you had to develop a plan to resolve an issue, especially in a customer service context. This will demonstrate your ability to think logically and stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the processes they have in place for managing arrears, or how they ensure Treating Customer Fairly principles are upheld. This shows your genuine interest in the role and the company.
