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For Companies At a Glance
- Tasks: Manage loan portfolios, support customers, and ensure smooth operations.
- Company: Join a growing financial services company that values its people.
- Benefits: Private medical healthcare, paid volunteer days, and career development opportunities.
- Why this job: Be part of an exciting growth journey and make a real impact.
- Qualifications: Customer service experience preferred; degree-level education is a plus.
- Other info: Dynamic team environment with clear paths for progression.
The predicted salary is between 36000 - 60000 £ per year.
Are you detail-driven, organised and looking to build your career in financial services? Do you enjoy problem-solving, supporting customers and making processes run smoothly? Are you ready to join a growing company that invests in its people and offers opportunities to progress? If this sounds like you then this could be the perfect next step in your career. Apply today and let's grow together at West One Loans.
Key Accountabilities
- Support the Servicing Department with all aspects of managing the loan portfolio across product lines.
- Handle daily customer contact via phone, email and post ensuring SLA targets are met.
- Process new account uploads, direct debits, BACS files and manage unpaid payments.
- Manage cash allocation, redemptions, settlements and other banking activities.
- Liaise with solicitors on redemption funds, deeds and title registrations.
- Support month-end processes including credit accounts, refunds and reconciliations.
- Assist with system testing and operational improvements alongside the Servicing Manager.
- Ensure accurate record-keeping, scanning and compliance with all internal procedures.
Skills & Competencies
- Strong communication and telephone skills.
- Excellent attention to detail with logical, organised thinking.
- Confident in negotiation and problem-solving.
- Able to work independently as well as part of a team.
- Proactive, self-motivated and comfortable managing deadlines.
Knowledge & Personal Attributes
- Previous experience in customer service or arrears management (financial services desirable).
- Degree-level education preferred but not essential.
- Calm, resilient and professional under pressure.
- Punctual, well-organised and committed to delivering high standards.
Why Join Us
At West One Loans, we're expanding and looking for ambitious, driven people who want to be part of our exciting growth journey. We invest in our people with training, development and clear opportunities to progress. Alongside this, we offer a range of benefits including private medical healthcare and paid volunteer days off. If you're ready to grow your career and make an impact, click apply today!
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
Employment Type: Full Time
Experience: years
Vacancy: 1
Primary Servicing Account Manager in Watford employer: Enra Specialist Finance
Contact Detail:
Enra Specialist Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primary Servicing Account Manager in Watford
✨Tip Number 1
Network like a pro! Reach out to people in the financial services industry, especially those who work at West One Loans. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your attention to detail! During the interview, be ready to discuss specific examples where you’ve successfully managed tasks or resolved issues. This will demonstrate that you’re organised and capable of handling the responsibilities of a Primary Servicing Account Manager.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit for the team at West One Loans.
We think you need these skills to ace Primary Servicing Account Manager in Watford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Primary Servicing Account Manager role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Attention to Detail: Since this role requires excellent attention to detail, be sure to proofread your application. A well-organised and error-free submission will show us that you’re the right fit for managing our loan portfolio.
Demonstrate Problem-Solving Skills: In your application, share examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and find solutions, so let us know how you’ve made processes run smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status. Let’s grow together!
How to prepare for a job interview at Enra Specialist Finance
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Primary Servicing Account Manager. Familiarise yourself with loan portfolio management, customer service expectations, and the importance of meeting SLA targets. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Since the job involves a lot of problem-solving, prepare examples from your past experiences where you've successfully resolved issues. Whether it’s handling customer complaints or managing unpaid payments, having specific scenarios ready will demonstrate your capability and confidence.
✨Communicate Clearly
Strong communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully. This will not only showcase your communication skills but also your ability to engage effectively with clients.
✨Be Organised and Detail-Driven
Given the emphasis on attention to detail, come prepared with a structured approach to your interview. Bring a notebook with key points you want to discuss, and be ready to talk about how you manage tasks and deadlines. This will reflect your organisational skills and commitment to high standards.
