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For Companies At a Glance
- Tasks: Engage with intermediaries to drive commercial lending through proactive telephone outreach.
- Company: Join West One Loans, a leader in commercial mortgages, dedicated to innovative lending solutions.
- Benefits: Enjoy flexible working options and a supportive team environment with growth opportunities.
- Why this job: Be part of a dynamic team, make impactful connections, and develop your sales skills.
- Qualifications: Sales experience is a plus; knowledge of commercial mortgages is desirable but not essential.
- Other info: You'll work closely with field-based managers and have access to ongoing training.
The predicted salary is between 36000 - 60000 £ per year.
West One Loans is looking for a Telephone Business Development Manager to focus on our commercial lending proposition. In this role, you will be responsible for creating, managing, and developing relationships through proactive telephone contact with a number of intermediaries within your allocated region, based on postcode allocation. You\’ll work closely with a field-based BDM to achieve commercial lending regional targets, promoting West One to new and lapsed businesses while also managing key accounts.
Key Accountabilities
To create, manage and develop relationships with introducers to achieve new business targets.
Have expert knowledge of West One\’s Commercial Mortgages products, criteria, process and USPs to be able to assess enquiries, produce terms and progress these into applications within SLAs.
Work alongside the regional field BDM to manage intermediaries within the region in order to maximise sales opportunities.
Speaking to our introducers and handling new business enquiries.
Ensuring that any reports/CRM system is kept up to date, accurately recording the discussions/activities.
Ensure that our products are front‐of‐mind and that all intermediaries are updated about new products and features.
Ensure up to date knowledge of firm\’s products and criteria which is essential to the role.
Ensure up to date knowledge of competition (e.g. products, criteria, etc) which is essential to the role.
Maintain knowledge of general market as applicable/where enables and/or impacts sales e.g., basic mortgage definitions, current mortgage market trends/news.
Assess enquiries via telephone and email and identify sales.
Key tasks include:
Proactivity calling new/existing/lapsed intermediaries to engage them with West One\’s Commercial Mortgage product.
Carry out thorough fact find with the intermediary to assess the size of the opportunity and identify appropriate firms to work with the field BDM.
Book meetings with intermediaries via Teams to present our Commercial Mortgage proposition and our USP opportunities, develop expertise in deal structuring in order to produce terms/quotes.
Understand and be able to articulate the product features and benefits across our Commercial Mortgage product including but not limited to products available, rate/fee options, loan calculations.
Follow up on terms issued and deals agreed within SLA in order to progress them into applications, handling objections in order to win the deal.
Make introductions to new firms registering via broker support, ensure they are aware of key contacts for enquiries/support in that region.
Keep intermediaries informed on changes to our Commercial Mortgage product, including but not limited to criteria, pricing, processes via telephone or email.
Support field BDM with firms when they are on the road/in appointments to ensure our excellent service proposition is not affected.
Ensure all activity is logged in HubSpot (our CRM system).
Skills & Competencies
Excellent call handling, listening, and influencing skills.
Pass internal competency tests post induction.
Good telephone manner and able to articulate yourself well.
Able to successfully build relationships.
Ability to multi‐task to ensure SLAs are met.
Confidence to pursue leads and overcome objections.
Knowledge & Qualifications
PC literate with a good knowledge of Outlook, Word, Excel and PowerPoint.
Previous experience within a sales role would be highly desirable.
Knowledge of Commercial Mortgages would be highly desirable.
Personal Attributes
Punctual, well organised with good administration skills.
Ability to analyse and present complex information in a clear, relevant and interesting way.
Self‐motivated and enthusiastic with the drive to succeed and deliver results.
Strong communication both written and verbal.
Proactive team player – ability to work on own initiative, solo and as part of a team.
Why Join Us?
At West One Loans, we\’re growing fast and looking for ambitious people who want to be part of our exciting journey. We\’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career.
Alongside this, we offer a strong benefits package, including private medical healthcare, 25 days\’ annual leave, paid volunteering days, and a host of additional benefits.
If you\’re ready to build your career and make an impact – click apply today!
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Commercial Telephone Business Development Manager employer: Enra Specialist Finance
Contact Detail:
Enra Specialist Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Telephone Business Development Manager
✨Tip Number 1
Familiarise yourself with West One's Commercial Mortgages products and their unique selling points. This knowledge will not only help you in conversations but also demonstrate your commitment to understanding the company’s offerings.
✨Tip Number 2
Practice your call handling and influencing skills. Role-playing with a friend or mentor can help you refine your approach, making you more confident when engaging with intermediaries over the phone.
✨Tip Number 3
Stay updated on market trends and competitor offerings. This will enable you to have informed discussions with potential clients and position West One as the best choice for their commercial lending needs.
✨Tip Number 4
Network within the industry, both online and offline. Attend relevant events or join forums where you can connect with intermediaries and other professionals, which could lead to valuable relationships and opportunities.
We think you need these skills to ace Commercial Telephone Business Development Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Telephone Business Development Manager position at West One Loans. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in sales and commercial lending. Emphasise any previous roles where you successfully built relationships or managed accounts, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of West One’s Commercial Mortgages products and your ability to engage with intermediaries. Use specific examples from your past experiences to demonstrate your skills and how they align with the job requirements.
Highlight Relevant Skills: In your application, make sure to highlight skills such as excellent communication, call handling, and the ability to multi-task. Mention any experience with CRM systems like Hubspot, as this is relevant to the role.
How to prepare for a job interview at Enra Specialist Finance
✨Know Your Products Inside Out
Make sure you have a thorough understanding of West One's Commercial Mortgages, including their features, benefits, and unique selling points. This knowledge will help you confidently answer questions and demonstrate your expertise during the interview.
✨Demonstrate Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships in previous roles. Highlight your call handling and influencing skills, as these are crucial for the Telephone Business Development Manager position.
✨Showcase Your Proactivity
Be ready to discuss how you approach new business opportunities and follow up on leads. Share specific instances where your proactive efforts led to successful outcomes, as this aligns with the role's key responsibilities.
✨Familiarise Yourself with the Competition
Research competitors in the commercial mortgage sector and be prepared to discuss their products and criteria. This will show that you are knowledgeable about the market and can effectively position West One against its rivals.
