At a Glance
- Tasks: Manage a busy caseload in secured lending and ensure accuracy in documentation.
- Company: Join the fast-growing team at West One Loans with a supportive culture.
- Benefits: Enjoy private healthcare, 25 days leave, and paid volunteering days.
- Other info: Great opportunities for career progression and personal development.
- Why this job: Be part of an exciting journey and make a real impact in your career.
- Qualifications: Experience in secured lending and strong organisational skills are preferred.
Are you highly organised, detail-focused and confident managing a busy caseload in a secured lending environment? Do you enjoy working in a fast-paced environment where accuracy and customer service are equally important? If this sounds like you, then this could be the perfect next step in your career. Apply today and let’s grow together at West One Loans.
Key Accountabilities
- Engage with relevant stakeholders both internally and externally in order to obtain information to progress cases to completion
- Monitor and manage upcoming expiration of documents and offers
- Update all relevant systems to maintain management information
- Ensure that all mortgage conditions are satisfied prior to cases completing
- Work closely with the underwriting team to effectively manage the post enquiry caseload
- Process incoming completion documentation either via post, email etc
- Provide daily/weekly/monthly completion forecasts to line manager
- Gain a full understanding of the underwriting process (underwriting cross skill to provide cover when required)
- Create a digital application file and ensure all necessary documentation is collected, scanned, and stored correctly
- Instructing Solicitors to act on behalf of West One in the transaction
- Carrying out a QA check for other underwriters
- A point of contact for incoming calls to the team’s main group telephone number
- Return any original documents to clients
Skills Competencies
- Pass internal competency tests post induction
- Strong organisational skills
- Good verbal written communication skills
- Excellent attention to detail
- Time management
- Competent user of Microsoft office software
- Positive attitude to develop and expand knowledge
- Ability to perform under pressure and meet deadlines
Knowledge Qualifications
- Experience within the secured lending sector
- A good understanding of the underwriting process
- Previous experience of managing a caseload in a fast-paced environment
- Industry relevant qualifications are beneficial but not a requirement
- Experience within an administrative role
- GCSE English Maths
Personal Attributes
- Excellent communication skills
- Resilient and flexible
- Team Player
- Approachable and self-motivated
Why Join Us?
At West One Loans, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career. Alongside this, we offer a strong benefits package, including private medical healthcare, 25 days’ annual leave, paid volunteering days, and a host of additional benefits. If you’re ready to build your career with a Specialist Lender and make an impact - click apply today!
Commercial Case Manager employer: Enra Specialist Finance
West One Loans is an exceptional employer that prioritises employee growth and development in a dynamic and supportive work environment. With a strong focus on accuracy and customer service, we offer comprehensive training, a robust benefits package including private medical healthcare and generous annual leave, as well as opportunities for career progression. Join us in our fast-paced secured lending sector and be part of a team that values resilience, teamwork, and a positive attitude.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Case Manager
✨Tip Number 1
Network like a pro! Reach out to people in the secured lending sector, especially those who work at West One Loans. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the underwriting process. We want to see that you’re not just a great communicator but also someone who understands the nitty-gritty of managing a caseload.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks or projects. This will demonstrate that you can thrive in our fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at West One Loans.
We think you need these skills to ace Commercial Case Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in secured lending and case management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Organisational Skills:Since this role is all about managing a busy caseload, let us know how you stay organised. Share examples of how you've successfully juggled multiple tasks or projects in the past – we love a good story!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Commercial Case Manager position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Enra Specialist Finance
✨Know Your Stuff
Before the interview, make sure you understand the secured lending sector and the underwriting process. Brush up on key terms and concepts so you can confidently discuss them during your chat.
✨Show Off Your Organisational Skills
Since the role requires strong organisational skills, be ready to share examples of how you've managed a busy caseload in the past. Use specific situations where you successfully juggled multiple tasks while maintaining accuracy.
✨Communicate Clearly
Practice your verbal and written communication skills. You might be asked to explain complex information simply, so think about how you can convey your thoughts clearly and concisely.
✨Be Ready for Pressure
The fast-paced environment means you'll need to perform under pressure. Prepare to discuss how you've handled tight deadlines or high-stress situations before, showcasing your resilience and flexibility.
