Here’s a polished, ready-to-publish job post tailored for Enra Specialist Finance — structured for clarity, compliant tone, and appeal to candidates in the UK specialist finance sector: Special Servicing Account Manager About Us Enra Specialist Finance is a leading UK specialist mortgage and lending group, home to trusted brands including West One Loans. We deliver flexible, responsible finance solutions and our Servicing team sits at the heart of delivering those solutions with care, fairness, and consistency for every customer. Role Overview As Special Servicing Account Manager, you’ll support our Servicing Department across our full portfolio, taking ownership of customer journeys from arrears resolution to term-end management, litigation support, and redemptions. You’ll build trusted relationships, negotiate sustainable payment plans and forbearance options, and ensure every decision upholds our commitment to Treating Customers Fairly . You’ll handle sensitive and complex cases, from arrears to litigation, and work closely with internal teams and external partners to deliver fair, successful outcomes. Key Responsibilities Engage with customers experiencing payment difficulties via phone, email, and post — assess circumstances and agree sustainable solutions including payment arrangements, capitalisatio...
Special Servicing Account Manager employer: Enra Specialist Finance Careers
West One Loans is an exceptional employer that fosters a dynamic and supportive work environment, perfect for ambitious individuals looking to thrive in the fast-paced lending sector. With a strong focus on employee growth, we provide comprehensive training, clear career progression opportunities, and a robust benefits package including private medical healthcare and generous annual leave. Join us in London and be part of a team that values collaboration, innovation, and making a meaningful impact in the specialist lending market.
Contact Details:
Enra Specialist Finance Careers Recruitment Team
