At a Glance
- Tasks: Manage Product Switch cases from start to finish, ensuring smooth customer experiences.
- Company: Join a dynamic financial services firm focused on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and problem-solving.
- Why this job: Make a real difference in customers' lives while developing your skills in finance.
- Qualifications: Degree-level education and experience in financial services preferred.
The predicted salary is between 30000 - 40000 £ per year.
This role is primarily responsible for managing and progressing Product Switch cases from enquiry through to completion, ensuring all activity is in line with the firm’s lending criteria, policies, and procedures. Alongside this, the role also provides support to the wider Servicing function, covering day-to-day customer account management and operational tasks during periods of reduced product switch demand.
Key Accountabilities
- Product Switch Management: Proactively manage a pipeline of Product Switch cases through to completion or decline. Ensure applications are assessed accurately and in line with policy. Liaise with customers and third parties to resolve queries and progress cases efficiently.
- Servicing Support: Help with tasks in the Primary Servicing Team if required. The list below is not exhaustive, and the duties are liable to change from time to time in line with the needs of the department.
- Dealing with all calls, post and emails effectively and to within agreed SLAs.
- Submitting of BACS files and actioning any unpaid direct debits or payments.
- Scanning Title updates to files.
- Actioning all Deed of Postponement, Easement requests to completion.
- Ensuring all printing is undertaken and sent within agreed SLAs.
- Dealing with E-DS1 Upload, Payment Holiday Overpayments Exit & Refunds - Credit Arrears Report.
- Dealing with Solicitors Missing Title Registrations.
- Checking and actioning any accounts in credit at month end (from the Daily Arrears report) and updating the Senior Servicing Manager on any cases.
- Actioning the Monthly Consolidation Refunds from Finance.
- Adhering to the Invoice Process to check and pass for payment any invoices.
- Assisting the team with any Phoebus or system(s) testing.
- Assisting the Senior Servicing Manager & Head of Group Servicing to ensure the effective operation of the Servicing Team.
- Taking calls from customers and third parties to assist in the administration of their loans and any queries they may have.
Skills & Competencies
- Strong customer service and telephone handling skills.
- Attention to detail with a logical, organised approach.
- Ability to manage workload independently while contributing effectively within a team.
- Proactive, self-motivated, and solutions-focused.
- Strong negotiation and relationship management skills.
Knowledge & Qualifications
- Preferably educated to Degree-level.
- Previous financial services experience (underwriting, product transfers, customer service, arrears, or account management) desirable.
Personal Attributes
- Calm and self-assured.
- Well organised.
- Punctual.
- Able to work under pressure.
Product Switch Account Manager in Watford employer: Enra Group
As a Product Switch Account Manager, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, offering comprehensive training and career advancement opportunities while ensuring a healthy work-life balance. Located in a vibrant area, we provide unique benefits such as flexible working arrangements and a strong commitment to employee well-being, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Product Switch Account Manager in Watford
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Enra Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Product Switch Account Manager in Watford
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Enra Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Enra Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Enra Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Enra Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Enra Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Enra Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
