Overview
ABOUT ENOVIS™
Responsibilities
- Responsible for overseeing the delivery of pre- and post-sales services and support to clients/customers.
- Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
- Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.
- Develops customer service department procedures.
- Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.
- Reviews warranty claims.
- Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
- Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
- First level of managerial position.
- Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
- Works on issues of a diverse scope where analysis of situation or data requires evaluation of a variety of factors.
- Typically manages a department of Professional track employees but may also have support track direct or indirect reports.
Equal Employment Opportunity
Equal Employment Opportunity
Manager, Customer Service in Watford employer: Enovis
Enovis is an excellent employer for those looking to make a meaningful impact in the medical technology sector. With a strong focus on innovation and employee development, we foster a collaborative work culture that encourages growth and creativity. Our UK-based team enjoys competitive benefits and the opportunity to work with cutting-edge products that truly transform healthcare workflows.
