At a Glance
- Tasks: Engage with customers through various channels to provide top-notch service and support.
- Company: Join Enovis, a leading medical tech company focused on innovation and patient outcomes.
- Benefits: Enjoy competitive pay, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to continuous improvement and innovation.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Who We Are
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.
What You'll Do
- Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions.
- Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
- Updates databases with status of returned materials issues and accounts for returns inventory.
- Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
- Ensures service information accessible by sorting and filing documents/forms.
- May schedule field service repair calls.
- Handles requests for additional company materials.
- Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
Extensive knowledge in specialized function. Contributes to the development of concepts and techniques. Assignments are complex and require judgement and initiative. May act independently to determine methods and procedures for new assignments. May be a team leader or considered a subject matter expert for their work area. Typically requires a minimum of 5+ years of experience.
Equal Employment Opportunity
At Enovis, we are committed to providing equal employment opportunities to all individuals. Employment decisions are based solely on merit, qualifications, and the needs of the business. We uphold a policy of equal treatment for all employees and applicants, without discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or any other characteristics unrelated to a person’s qualifications or job performance. This commitment extends to all aspects of employment, including recruitment, hiring, job assignments, compensation, training, promotion, demotion, transfers, layoffs, discipline, and separation, as well as all other terms and conditions of employment.
Customer Service Representative in Guildford employer: Enovis
Enovis Corporation is an exceptional employer that fosters a culture of innovation and continuous improvement, making it an ideal place for Sales Representatives to thrive. With a commitment to employee growth and development, the company offers extensive training opportunities and a supportive work environment that values diversity and inclusion. Located in a dynamic industry, Enovis empowers its employees to make a meaningful impact on patient outcomes while enjoying a collaborative and engaging workplace.
