At a Glance
- Tasks: Lead a team to enhance customer service and support for clients.
- Company: Join Enovis, a forward-thinking medical tech company focused on innovation.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Be part of a diverse team committed to equal opportunities.
- Why this job: Make a real difference in customer experiences and drive service improvements.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond.
You'll Do
- Responsible for overseeing the delivery of pre- and post-sales services and support to clients/customers.
- Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
- Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.
- Develops customer service department procedures.
- Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.
- Reviews warranty claims.
- Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
- Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
- First level of managerial position. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
- Works on issues of a diverse scope where analysis of situation or data requires evaluation of a variety of factors.
- Typically manages a department of Professional track employees but may also have support track direct or indirect reports.
Equal Employment Opportunity
At Enovis, we are committed to providing equal employment opportunities to all individuals. Employment decisions are based solely on merit, qualifications, and the needs of the business. We uphold a policy of equal treatment for all employees and applicants, without discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or any other characteristics unrelated to a person’s qualifications or job performance. This commitment extends to all aspects of employment, including recruitment, hiring, job assignments, compensation, training, promotion, demotion, transfers, layoffs, discipline, and separation, as well as all other terms and conditions of employment.
Manager, Customer Service in Letchworth employer: Enovis Corp
Enovis Corporation is an exceptional employer located in Letchworth Garden City, offering a dynamic work environment that fosters innovation and continuous improvement. Employees benefit from comprehensive training programs, opportunities for career advancement, and a strong commitment to diversity and inclusion, ensuring that every team member can thrive and contribute meaningfully to our mission of enhancing patient outcomes. Join us to be part of a collaborative culture where your contributions are valued and impactful.
