At a Glance
- Tasks: Lead a dynamic team to optimise sales processes and enhance customer experience.
- Company: Join Enotria, the UK's top premium wine and spirits supplier.
- Benefits: Enjoy competitive salary, bonuses, discounts, gym membership, and pension plan.
- Other info: Exciting career growth opportunities in a vibrant industry.
- Why this job: Make a real impact in a collaborative environment with prestigious brands.
- Qualifications: Proven leadership in sales operations and strong CRM skills required.
The predicted salary is between 45000 - 55000 £ per year.
- We're Hiring: Sales Operations Manager
- Company: Enotria
- Job Type: Full-time
Are you an experienced operational leader with a passion for driving commercial growth, optimising sales processes, and empowering high-performing teams?
At Enotria, we are the UK's leading premium wine and spirits supplier. We are looking for a dynamic Sales Operations Manager to join our leadership team!
About the Role
Reporting directly to the Commercial Operations Director, the Sales Operations Manager (SOM) plays a pivotal role in driving strategic business planning, optimising account operations, and elevating customer experience across all sales channels (National, Off Trade, Prestige, and Regional).
You will lead and inspire a team of 6x Sales Operations Executives and 2x Customer Commercial Executives, ensuring scalable operational support, accurate pricing/margin management, and seamless onboarding of new business.
Key Responsibilities
- Sales Enablement & Process Optimisation
- Team Leadership: Direct, mentor, and empower a team of Sales Operations and Customer Commercial Executives to deliver high-quality operational support.
- Process & Tool
Adoption: Drive the implementation and adoption of sales productivity tools and CRM systems (Salesforce), driving automation and workflow efficiency across all sales channels.
- Scale & Regional Operations: Oversee operational support for scale customers, coordinate tenders, and manage regional sales support to consistently meet SLAs.
- Pipeline & Lead Management: Oversee lead allocation and maintain an accurate, robust new business pipeline in Salesforce.
- Cross-Functional Collaboration: Direct dedicated channel operations (including Majestic Wine) and foster open communication across internal departments and key stakeholders.
- Sales Administration & Commercial Governance
- Pricing & Catalogue Management: Oversee customer pricing loads, management of ordering platforms, catalogues, and annual price changes (CPI).
- Financial & Margin Accuracy: Review and challenge margins, and assist with commercial proposals, financial modeling, and ex-cellar shipment coordination.
- Data Integrity & Compliance: Ensure all customer-specific data, portals, and reporting systems are accurately maintained.
- Continuous Improvement: Identify and implement optimised, scalable ways of working that drive sustainable commercial performance and an enhanced customer experience.
Essential Experience & Skills
- Leadership & Management: Proven track record of line-managing teams in a commercial, financial, or sales operational environment (1+ years management experience).
- CRM & Tech Savvy: Strong experience utilising Salesforce and proficiency in MS Office (intermediate to advanced Excel).
- Commercial & Analytical Acumen: Excellent analytical skills with the ability to build insightful reporting that informs strategic decision-making.
- Communication & Stakeholder
Management: Outstanding written and verbal communication skills; adept at managing relationships with customers, internal teams, and senior leadership.
- Attributes: High-energy self-starter with a problem-solving mindset, strong attention to detail, and excellent organizational abilities.
Desirable
- Degree educated.
- WSET qualification (or background in the wine & spirits industry / FMCG).
- Experience with Navision ERP software.
- Account management or customer service background.
What's in it for you
- A competitive salary & performance related bonus
- Up to 20% Staff Discount across Group
- Gym membership
- Access to Retail Trust
- Commuter benefits
- Life Assurance
- A contributory Company Pension Plan
Why Join Enotria?
Join a passionate, energetic team working with some of the world's most prestigious wine producers and drinks brands.
We offer a collaborative environment where your operational leadership will directly impact business strategy and commercial growth.
Sales Operations Manager in London employer: Enotria
Enotria is an excellent employer that fosters a collaborative work culture, encouraging innovation and teamwork among its employees. With a focus on professional growth, the company offers ample opportunities for career advancement while providing a supportive environment in the vibrant area of Park Royal, London. Employees benefit from a hybrid working model post-probation, allowing for a balanced work-life integration.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Manager in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Operations Manager at Enotria, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Enotria. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Operations Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Operations Manager in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Enotria:When writing your cover letter, make sure to tailor your message specifically for Enotria. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Enotria
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Enotria that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Enotria that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Enotria’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
