Sales Operations Manager in Acton

Are you an experienced operational leader with a passion for driving commercial growth, optimising sales processes, and empowering high-performing teams?

At Enotria, we are the UK’s leading premium wine and spirits supplier. We are looking for a dynamic Sales Operations Manager to join our leadership team!

About the Role

Reporting directly to the Commercial Operations Director, the Sales Operations Manager (SOM) plays a pivotal role in driving strategic business planning, optimising account operations, and elevating customer experience across all sales channels (National, Off Trade, Prestige, and Regional).

You will lead and inspire a team of 6x Sales Operations Executives and 2x Customer Commercial Executives, ensuring scalable operational support, accurate pricing/margin management, and seamless onboarding of new business.

Key Responsibilities

Sales Enablement & Process Optimisation

• Team Leadership: Direct, mentor, and empower a team of Sales Operations and Customer Commercial Executives to deliver high-quality operational support.
• Process & Tool Adoption: Drive the implementation and adoption of sales productivity tools and CRM systems (Salesforce), driving automation and workflow efficiency across all sales channels.
• Scale & Regional Operations: Oversee operational support for scale customers, coordinate tenders, and manage regional sales support to consistently meet SLAs.
• Pipeline & Lead Management: Oversee lead allocation and maintain an accurate, robust new business pipeline in Salesforce.
• Cross-Functional Collaboration: Direct dedicated channel operations (including Majestic Wine) and foster open communication across internal departments and key stakeholders.
• Pricing & Catalogue Management: Oversee customer pricing loads, management of ordering platforms, catalogues, and annual price changes (CPI).
• Financial & Margin Accuracy: Review and challenge margins, and assist with commercial proposals, financial modeling, and ex-cellar shipment coordination.
• Data Integrity & Compliance: Ensure all customer-specific data, portals, and reporting systems are accurately maintained.
• Continuous Improvement: Identify and implement optimised, scalable ways of working that drive sustainable commercial performance and an enhanced customer experience.

Essential Experience & Skills:

• Leadership & Management: Proven track record of line-managing teams in a commercial, financial, or sales operational environment (1+ years management experience).
• CRM & Tech Savvy: Strong experience utilising Salesforce and proficiency in MS Office (intermediate to advanced Excel).
• Commercial & Analytical Acumen: Excellent analytical skills with the ability to build insightful reporting that informs strategic decision-making.
• Communication & Stakeholder Management: Outstanding written and verbal communication skills; adept at managing relationships with customers, internal teams, and senior leadership.
• Attributes: High-energy self-starter with a problem-solving mindset, strong attention to detail, and excellent organizational abilities.
• Degree educated.
• WSET qualification (or background in the wine & spirits industry / FMCG).
• Experience with Navision ERP software.
• Account management or customer service background.

What's in it for you:

• A competitive salary & performance related bonus
• Up to 20% Staff Discount across Group
• Access to Retail Trust
• Life Assurance
• A contributory Company Pension Plan

Why Join Enotria?

Join a passionate, energetic team working with some of the world’s most prestigious wine producers and drinks brands. We offer a collaborative environment where your operational leadership will directly impact business strategy and commercial growth.