Senior Project Manager

Reporting to the Head of Project Operations and forming part of the Project Management Team, the Project Manager is key to the successful delivery of the Companies solutions as well as customer satisfaction. The Project Manager is also responsible for ensuring that projects are delivered on time and within budget.

Key Responsibilities:

• Management of Customer relationships during the project lifecycle - Good communication and Risk Management are essential to ensure that an excellent customer relationship is maintained.
• Plan projects effectively and meet the expectations and commitments to customers in order to meet the SLA and ensure outstanding customer service.
• Logistics - work with the Operations team to ensure that product and resources are ordered on a timely basis to ensure that project timescales are met without unnecessarily detriment, affecting cash-flow.
• 3rd Party Management - Manage the Company and customer 3rd party suppliers and service providers where required.
• Internal Comms - liaise with other departments within the Company to ensure that the solution delivered to the customer meets the design intent of the sales and pre-sales teams and that financial reporting and build status reporting is accurate and timely.
• Finances - provide a forecast of cash flow, revenue recognition and invoicing throughout a project. Keep records of costs incurred against budget during a project and provide early indications that budgets may be breached.
• Sales Assistance - Sales Assistance is required to prepare draft documents for tender responses and customer relationship building. Contribute to pricing Professional Services engagements and preparation of documents for inclusion within the sales proposal and contract documents, including service schedules and PIDs.
• Documentation - Documentation should be accurate, well written and appropriately detailed.
• Change Management - Project Changes should be handled with great diligence. Changes which affect Gross or Net profit figures should be presented for authorisation in line with Company policy. All changes which are outside of the agreed scope of the project should be recharged to the customer and customer authority should be sought, in writing, before any action is taken. Changes involving technical activities should be appropriately reviewed by the relevant technical authority and executed in line with customer change control processes.
• Resource Management - Manage all internal and 3rd party resources to ensure tasks are being completed within agreed timeframe.
• Deliverables - Manage the creation of test plans that accurately and objectively determine the suitability of a system to be migrated into production environment, and that the solution designed meets the success criteria of agreed deliverables.
• Health and Safety - You should operate within the Company’s Health and Safety policies and ensure that resources working on your projects also do so.
• Customer Acceptance - You should diligently seek customer signatures to accept that milestones are complete including payment, revenue and deliverable milestones.
• Support Transition - Prepare handover documentation for the Customer and Support teams.
• Invoicing - Initiate invoicing to customer on project/phase completion.
• Information Security Management System - Adhere to Information Security Policies.

Skills & Experience:

• At least 5 years’ experience working for a Telecommunications reseller, vendor or similar, in a project management function.
• PRINCE 2 qualified.
• Excellent interpersonal and communication skills, both written and verbal. You should be confident to communicate with CxO level staff within small and large enterprises.
• A good high-level understanding of Data Networking, UC and Contact Centre Technologies.
• Exceptional time management and organisational skills.
• Commercial acumen, ability to manage a Budget.
• Positive in attitude and decisive in approach.
• Be capable of influencing key decisions and problem-solving.

Competencies:

• Initiative - The willingness to move things forward by acting without needing to be asked and without due escalation.
• Achievement Orientation - The determination to perform at the highest standard, aiming to exceed norms and expectation.
• Business Awareness - An understanding of the processes and issues relevant to one’s job. This ranges from job knowledge to an appreciation of complex internal and external business issues/trends.
• Analysis - The ability to gather relevant information, notice relationships between different pieces of information, reason from cause to effect and generate effective solutions to practical problems.
• Adaptability - The ability to maintain effectiveness in a rapidly changing environment and the willingness to respond quickly and positively to change.
• Organising Work/Project Management - The ability to marshal and manage resources (people, funding, materials and support) to achieve a project or task. Able to manage own time efficiently and to handle multiple activities in parallel to accomplish the goals.
• Customer Orientation - The ability to recognise both internal and external customers and the willingness to cooperate with them fully, in order to help them achieve their objectives.
• Technical/Professional Expertise - The ability and motivation to apply and develop one’s own technical and professional knowledge and to share this expertise with others.

Mobility Requirements: Required to travel across the UK and occasionally abroad.