At a Glance
- Tasks: Design and configure HALO ITSM workflows, translating stakeholder requirements into actionable service designs.
- Company: Join a dynamic team driving major service transformations in a remote setting.
- Benefits: 9-month contract, outside IR35, flexible remote work, and hands-on experience.
- Other info: Exciting opportunity for career growth in a collaborative environment.
- Why this job: Make a real impact by building innovative workflows and enhancing service delivery.
- Qualifications: Strong hands-on HALO ITSM configuration experience and proven workflow design skills.
The predicted salary is between 45000 - 55000 £ per year.
Are you an experienced HALO ITSM Configuration Specialist with strong hands-on experience designing and building workflows within HALO? We're looking for a HALO ITSM specialist to join a major service transformation programme, designing, configuring and delivering new services across multiple business departments. This is a hands-on role. You'll take requirements directly from stakeholders, translate them into HALO service designs, and then configure and build the workflows yourself – owning delivery from discovery through to UAT and go-live.
What You'll Be Doing
- Designing and configuring HALO ITSM workflows, ticket types, SLAs, custom fields, portal forms, approval processes and conditional routing, alongside requirements gathering, process mapping, testing and UAT.
- Working with REST APIs and integrations including SharePoint, Azure DevOps and webhooks.
What We Need
- Strong, hands-on HALO ITSM configuration experience
- Proven ITSM workflow design & build experience
- Conditional logic, approval chains & routing
- Ticket Types, SLAs, Custom Fields & Portal Forms
- Requirements Gathering & Process Mapping
- Discovery Workshops & Stakeholder Management
- UAT, Testing & Service Deployment
- REST APIs / HALO Integrations
- Experience onboarding services/departments onto HALO ITSM
HALO ITSM experience is essential – we're specifically looking for candidates who have personally designed, configured and built services/workflows within the platform, rather than simply administered or used HALO.
Key Skills: HALO ITSM, HALO, ITSM, Workflow Design, Workflow Configuration, Workflow Build, Service Design, Ticket Types, SLAs, Portal Forms, Custom Fields, Approval Workflows, Conditional Routing, Business Analysis, Requirements Gathering, Process Mapping, REST API, UAT, ITIL.
Halo Consultant (Configuration) in Bedford employer: Enorth Resourcing Limited Careers
Join a forward-thinking company that values innovation and collaboration, offering a dynamic work culture where your expertise in HALO ITSM can truly shine. With a focus on employee growth and development, you'll have access to training opportunities and the chance to work on impactful projects that drive service transformation across various business departments. Enjoy the flexibility of remote work while being part of a supportive team dedicated to delivering exceptional ITSM solutions.
Contact Details:
Enorth Resourcing Limited Careers Recruitment Team
