At a Glance
- Tasks: Lead complex technical support issues and mentor junior engineers.
- Company: Growing MSP in Milton Keynes with a focus on innovation.
- Benefits: Hybrid working, private medical cover, generous holiday allowance, and career growth opportunities.
- Other info: Join a dynamic team with international clients and excellent development prospects.
- Why this job: Take ownership of challenges and make a real impact in a supportive environment.
- Qualifications: Experience in senior technical support, strong Microsoft 365 and Azure skills.
The predicted salary is between 38250 - 46750 £ per year.
We're recruiting on behalf of a growing MSP in Milton Keynes for a Senior Support Engineer to join their service desk team. This is a pivotal position for an experienced support engineer ready to take ownership of complex technical challenges. You'll be the final point of escalation when issues get complicated, the lead engineer during major incidents, and the mentor who helps junior engineers develop.
What you'll do:
- Serve as the final point of escalation for complex technical support issues, leading incident management across the client base.
- Act as lead technical engineer during major incidents, coordinating response and driving resolution.
- Mentor junior support engineers through hands-on guidance and documentation standards.
- Partner with engineering teams on root cause analysis and feed insights into service improvements.
- Design and implement support tools, automation scripts, and monitoring solutions.
- Consult with customers on infrastructure and security best practices.
- Participate in an on-call rotation for high-priority coverage.
What you'll need:
- Substantial experience in a senior technical support or systems engineering role, ideally within an MSP or enterprise IT environment.
- Strong Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID).
- Hands-on Azure administration (VMs, networking, identity management).
- Confident networking skills (TCP/IP, DNS, DHCP, VPNs, firewall configuration).
- PowerShell scripting for automation and troubleshooting.
- Experience with Hyper-V and VMware.
- Proven incident leadership and a track record of mentoring others.
Nice to have: VoIP/telephony, Mimecast, SonicWall or Fortinet experience.
What's on offer: Hybrid working, workplace pension, private medical cover, generous holiday allowance, and genuine investment in your growth working across enterprise clients in the UK and internationally.
Work Location: In person...
3rd Line Support Engineer employer: Enorth Resourcing Limited Careers
Join a forward-thinking company that values innovation and collaboration, offering a dynamic work culture where your expertise in HALO ITSM can truly shine. With a focus on employee growth and development, you'll have access to training opportunities and the chance to work on impactful projects that drive service transformation across various business departments. Enjoy the flexibility of remote work while being part of a supportive team dedicated to delivering exceptional ITSM solutions.
Contact Details:
Enorth Resourcing Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Enorth Resourcing Limited Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Enorth Resourcing Limited Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Enorth Resourcing Limited Careers!
✨Direct Apply to Enorth Resourcing Limited Careers
Let's not forget to apply directly through the Enorth Resourcing Limited Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Enorth Resourcing Limited Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Enorth Resourcing Limited Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Enorth Resourcing Limited Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
