Receptionist – Walsall Office

We are looking for a friendly, professional and organised Receptionist to join our facilities team at Enoch Evans. The Successful candidate will be the first point of contact for our clients and visitors, providing a warm welcome, assisting with administrative duties and ensuring the smooth and efficient running of the reception area.
This is a Full Time Role, Monday to Friday, 9am to 5pm inclusive of a 1 Hour Break. You will be based from our Walsall Office with a potential to travel to our other offices, if required.

Essential

• At least 1 years' experience Ideally in Legal but otherwise Professional Industry
• Highly organised
• Professional and Friendly
• Ability to remain Calm under Pressure
• Problem Solving and Proactively using Initiative
• Operates Discretion and Deals with Matters Confidently

Key Responsibilities

• Greet all visitors with a professional and friendly manner.
• Use case management system to look up client matters to be able to direct the client or query to the right staff member.
• Answer incoming calls dealing with any general queries quickly and routing all other calls to the correct department and person. Where appropriate take messages and ensure these are sent to relevant staff member promptly.
• Sign in any visitors ensuring anyone accessing the buildings is accompanied and sign in procedures have been followed.
• Maintain reception and interview rooms ensuring they are tidy and clean for staff and client use.
• Open, check and date stamp all incoming post, ensuring this is passed on to the relevant team member.
• Arrange for collection of any deliveries by the relevant staff members.
• Monitor the reception inbox, replying to any queries or passing any others to the relevant staff member.
• Monitor car parks to ensure that there is space for clients to park.
• Scanning any post or documents into the case management system or for forwarding to relevant staff member.
• Take copies of any relevant documentation brought in by clients or 3rd
• Manage reception and interview diaries, booking rooms as requested.
• Maintain reception logs of who is in the building, car park details and any other requested information.
• Arrange couriers for documents or parcels to be sent on.
• Deliver any hospitality requirements such as drinks for clients or setting up of both internal and external meetings.
• Proactively look at ways to improve the client experience.

What We Can Offer

• Market Rate Salary
• 29 Days Holiday Inclusive of the Public Bank Holidays and the Day Following Boxing Day
• Firm Wide Bonus Scheme
• Birthday Day Off

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