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- Tasks: Drive execution and align teams to ensure smooth operations across the company.
- Company: Fast-growing international e-commerce group focused on home & living.
- Benefits: Flexible work environment, diverse team, and opportunities for long-term growth.
- Why this job: Be a key player in scaling a dynamic business and improving customer experience.
- Qualifications: Proven e-commerce experience and strong people skills are essential.
- Other info: Join a culture that values accountability, execution, and learning through doing.
The predicted salary is between 100000 - 150000 ÂŁ per year.
ennovationHUB is a fast‑growing international e‑commerce group operating in the home & living category, with a strong focus on furniture. From our hubs in Belgrade and London, we serve customers across the UK, North America, EU, and APAC. As we scale toward €100m+ annual revenue by 2026, we are looking for a COO who will act as the CEO’s right hand in a founder‑led business and take ownership of execution across the company. This is not a traditional COO role, and it is not about running a single department. You will be working with a small group of senior people across Commercial, Technology, Operations, Finance, and Supply Chain, ensuring the company runs effectively and moves forward as one.
We operate in a dynamic and constantly evolving environment, so you need to be comfortable adapting quickly and working with a high degree of change. The CEO will focus on growth, product, and direction. Your role is to make sure things actually happen, that priorities are clear, teams are aligned, and execution follows through. Our operational set‑up is intentionally complex, spanning multiple legal entities, warehouses, partners, and markets; simplifying it is not the objective; executing it well is. As we scale, improving customer experience and operational performance is a key priority.
What You Will Do
- Drive execution across the company by working through existing senior leaders
- Bring structure, clarity, and prioritisation across teams
- Help align strong individuals with different perspectives and ensure decisions translate into action
- Ensure that what needs to get done, gets done, without unnecessary complexity
- Support the company as it scales to the next stage
- Work closely with CTO, ensuring systems are understood, adopted, and followed across the organisation
- Help introduce the right level of process and structure, without slowing the business down
Important context
You will not be building everything from scratch, and you will not be expected to “be the reason” the company scales. Instead, you will be part of the transition, helping the business move from its current level to the next stage by improving how we operate, communicate, and execute. You will be working with experienced and capable people who know their areas well. The role is to align, support, and elevate how they work together, not to replace them.
Who You Are
- Proven experience in ecommerce / DTC businesses (must‑have)
- Have been part of a scaling or transformation journey (e.g. significant growth phase)
- Comfortable working with senior stakeholders and strong personalities
- Strong people skills, able to build trust, navigate conflict, and create alignment
- Mature and grounded, able to bring calm and clarity in complex situations
- Fast‑moving and pragmatic, able to act, not just plan
- Understands technology and is comfortable working alongside technical leadership
- We are actively pushing AI and automation across the business, so you need to be comfortable working in that direction and not resistant to change
Profile
- Senior, but not corporate
- Hands‑on when needed, but primarily focused on execution through others
- Able to challenge constructively without creating friction
- Focused on making things work, not just designing how they should work
Location & Setup
We are a distributed company and are open to candidates based anywhere in Europe. Our team is spread across multiple locations, including London, Belgrade, Barcelona, Frankfurt, Oxfordshire, Istanbul, and Guangzhou, with a significant part of the team based in our Belgrade hub. Location is less important than experience and fit. The role requires regular collaboration across teams in different countries, as well as occasional travel when needed. This is a long‑term role for someone who wants to be part of building and scaling a company over several years.
In our culture in ennovationHUB we value:
- Accountability over excuses
- Execution over talk
- Clarity over politics
- Learning through doing
We welcome people from diverse backgrounds, what matters most is doing the work well and owning outcomes.
Chief Operating Officer (COO) | London employer: EnnovationHUB
Contact Detail:
EnnovationHUB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operating Officer (COO) | London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at ennovationHUB or similar companies. A friendly chat can open doors and give you insights that might just help you land that COO role.
✨Tip Number 2
Prepare for the interview by understanding the company's operations inside out. Familiarise yourself with their e-commerce strategies and how they manage complexity. This will show you're not just a fit on paper but genuinely interested in making things happen.
✨Tip Number 3
Showcase your adaptability! In a fast-paced environment like ennovationHUB, being able to pivot and adjust is key. Share examples from your past where you've successfully navigated change and led teams through it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re serious about joining the team and ready to take on the challenge.
We think you need these skills to ace Chief Operating Officer (COO) | London
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your proven experience in e-commerce and any scaling or transformation journeys you've been part of. We want to see how your background aligns with our fast-paced environment!
Be Clear and Concise: When writing your application, clarity is key! Keep your points straightforward and avoid unnecessary jargon. We appreciate a direct approach that gets to the heart of your qualifications.
Demonstrate Your People Skills: Since you'll be working with senior stakeholders, it's important to showcase your strong people skills. Share examples of how you've built trust and navigated conflicts in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at EnnovationHUB
✨Know the Company Inside Out
Before your interview, dive deep into ennovationHUB's mission, values, and recent developments. Understanding their focus on e-commerce and the home & living category will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Experience with Change
Since this role involves navigating a dynamic environment, be ready to share specific examples from your past where you've successfully managed change or led transformation. Highlight how you brought structure and clarity to complex situations, as this will resonate well with what they’re looking for.
✨Emphasise Collaboration Skills
As a COO, you'll be working closely with senior leaders across various departments. Prepare to discuss how you've built trust and aligned teams in previous roles. Use examples that showcase your ability to navigate conflicts and create a collaborative atmosphere.
✨Be Ready to Discuss Technology
With ennovationHUB pushing AI and automation, it’s crucial to show your comfort with technology. Be prepared to talk about your experience working alongside technical teams and how you've leveraged technology to improve operational performance in your previous roles.