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- Tasks: Be the friendly face for guests booking their stay and provide top-notch service.
- Company: Hyde London City, a vibrant and luxurious hotel in the heart of London.
- Benefits: Up to 28 days holiday, health cash plan, retail perks, and free meals during shifts.
- Why this job: Join a fun team and make a real impact in a fast-growing brand.
- Qualifications: Experience in a hotel role, great communication skills, and a sales mindset.
- Other info: Opportunities for personal growth and volunteering with partner charities.
The predicted salary is between 28800 - 43200 £ per year.
Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller.
Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.
We’re on the lookout for a Reservations Agent to be the go-to person for guests booking their stay at Hyde London City. You’ll play a key role as the initial contact for guests, giving top-notch service, making guests feel at home, and finding ways to boost sales.
What you’ll do…
- Answer guest enquiries in a timely and professional manner.
- Stay on top of what’s happening in our hotels and the local scene.
- Quote rates, process, and confirm reservations by email or phone, following the department’s guidelines.
- Secure bookings, and charge no-show or late cancellation fees when needed.
- Prepare and distribute daily, weekly, and monthly reports to keep the team informed and operations running smoothly.
- Work closely with the Revenue Manager to ensure accurate data entry, follow the pricing strategy in place, and stay up to date on the latest revenue strategies, promos, and offers.
- Collaborate with the Sales & Groups team to identify potential sales leads and follow the sales strategy in place.
- Maximise our sales by having a sales mindset and jumping on any chances to upsell.
- Highlight extra services or special packages to boost sales.
- Work closely with the Front Desk team for day-to-day operations.
- Work closely with finance team to audit and validate reservations commissions.
What we’re looking for…
- Experience in a similar role within a 4/5 star hotel.
- Outstanding organizational skills and the ability to multitask in a fast-paced environment.
- Exceptional communication skills and excellent command of the English language.
- Previous experience working with OPERA (Opera Cloud experience and working with TARS would be a plus).
- Experience working for Accor hotels would be beneficial but not a must.
- You’re humble and open to ideas; we leave our egos at the door and help get it done.
- You’re up for doing things differently and trying (almost) everything once.
- You want to be part of something bigger and have fun along the way.
What’s in it for you…
- Up to 28 days holidays (inclusive of bank holidays), pension and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Treat yourself with lots of retail & hospitality perks through our partners.
- Enjoy an experience stay at Hyde and a meal for two after your discovery period.
- Goes without saying, but we’ll feed you during your shift.
- Extra time off to volunteer with one of our partner charities.
- Cycle to work scheme.
- The chance to make your mark in a fast-growing Brand.
- Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
- Excellent discounts across the entire Ennismore and Accor family of brands.
Hyde is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential. Hyde London City is an equal-opportunity employer. We welcome applicants from all backgrounds and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, or any other protected characteristic.
Reservations Agent employer: Ennismore
Contact Detail:
Ennismore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Get to know the company inside out! Research Hyde London City and its vibe. Understanding their brand identity will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Reservations Agent, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle enquiries like a pro.
✨Tip Number 3
Show off your sales mindset! Think about how you can upsell services or packages during your interview. Bring examples of how you've successfully boosted sales in previous roles to demonstrate your potential impact at Hyde.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Hyde family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and music. Make it engaging and relatable!
Tailor Your Application: Make sure to customise your application for the Reservations Agent role. Highlight your relevant experience in hotels and your knack for customer service. We love seeing how you can fit into our vibrant Hyde culture!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if needed to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Hyde family!
How to prepare for a job interview at Ennismore
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hyde London City and its unique vibe. Research the hotel’s offerings, local attractions, and any recent news. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Reservations Agent, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios, like handling guest inquiries or upselling services, to demonstrate your skills during the interview.
✨Emphasise Your Sales Mindset
Highlight any previous experience where you successfully upsold products or services. Be ready to discuss how you can contribute to boosting sales at Hyde London City. Think of specific examples that showcase your ability to identify opportunities and close deals.
✨Be Ready to Multitask
The role requires juggling multiple tasks in a fast-paced environment. Prepare to discuss how you manage your time and prioritise tasks effectively. Sharing a story about a busy day at work where you successfully handled various responsibilities can really impress your interviewers.
