At a Glance
- Tasks: Create memorable experiences for guests and handle requests with a smile.
- Company: Join the vibrant team at Hyde London City, where positivity is key.
- Benefits: Enjoy up to 28 days holiday, health perks, and discounts across brands.
- Other info: Flexible shifts, learning opportunities, and a chance to volunteer.
- Why this job: Be part of a fun, fast-growing brand and make a real impact.
- Qualifications: A friendly attitude is essential; experience is a bonus but not required.
The predicted salary is between 28000 - 30000 £ per year.
Job Description
- We are on the lookout for a so-positive-it's-infectious
- Night
Front Desk Agent to join us at Hyde London City.
Offering a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.
What you'll do
- Create a memorable, effortless Hyde experience for our guests, making sure they feel special and eager to come back for more.
- Handle any phone calls and guest requests that may arise during the shift.
- Hit the right notes by ensuring we're rocking guest billing, transactions and reception float.
- Watch over guests and their belongings and report any maintenance issues to the right crew and ensure they get fixed.
- Stay in the loop with other departments and staff to keep things running smoothly and guests happy.
Qualifications
- It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to
- Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know
- If you're familiar with Opera or a similar front desk operating system that would be a big advantage.
- You will be required to work flexible shift patterns which will include weekdays and weekends to support the team, as and when required.
- Your humble and open to ideas. We leave our egos at the door and help get it done.
- You're up for doing things differently and trying (almost) everything once.
- You want to be part of something bigger and have fun along the way.
- Additional Information
- Up to 28 days holidays (inclusive of bank holidays), pension and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Treat yourself with lots of retail & hospitality perks through our partners.
- Enjoy an experience stay at Hyde and a meal for two after your discovery period.
- Goes without saying, but we'll feed you during your shift.
- Extra time off to volunteer with one of our partner charities
- Cycle to work scheme
- The chance to make your mark in a fast-growing Brand
- Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
- Excellent discounts across the entire Ennismore and Accor family of brands.
Hyde is an equal opportunity employer.
We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.
Night Front Desk Agent (Part Time) employer: Ennismore
Ennismore is an exceptional employer, offering a vibrant work culture at The Hoxton, Shepherd's Bush, where teamwork and attention to detail are celebrated. Employees enjoy extensive benefits such as generous holiday allowances, a health cash plan, and exclusive discounts across the Ennismore family, fostering both personal and professional growth in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk Agent (Part Time)
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Ennismore and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Night Front Desk Agent (Part Time)
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Ennismore that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Ennismore.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Ennismore get a sense of who you are beyond your experience!
How to prepare for a job interview at Ennismore
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Ennismore and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
