At a Glance
- Tasks: Create memorable experiences for guests and handle requests with a friendly attitude.
- Company: Hyde London City, a vibrant and luxurious hotel in the heart of London.
- Benefits: Up to 28 days holiday, health cash plan, retail perks, and free meals during shifts.
- Other info: Flexible shifts, excellent growth opportunities, and a chance to be part of something bigger.
- Why this job: Join a fun team and make a real impact on guest experiences.
- Qualifications: Positive attitude and eagerness to learn; previous experience is a plus.
The predicted salary is between 24000 - 30000 £ per year.
Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner.
We are on the lookout for a so-positive-it's-infectious Night Front Desk Agent to join us at Hyde London City, offering a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.
What you’ll do…
- Create a memorable, effortless Hyde experience for our guests, making sure they feel special and eager to come back for more.
- Handle any phone calls and guest requests that may arise during the shift.
- Hit the right notes by ensuring we're rocking guest billing, transactions and reception float.
- Watch over guests and their belongings and report any maintenance issues to the right crew and ensure they get fixed.
- Stay in the loop with other departments and staff to keep things running smoothly and guests happy.
Qualifications
It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to. Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know. If you’re familiar with Opera or a similar front desk operating system that would be a big advantage. You will be required to work flexible shift patterns which will include weekdays and weekends to support the team, as and when required. Your humble and open to ideas. We leave our egos at the door and help get it done. You’re up for doing things differently and trying (almost) everything once. You want to be part of something bigger and have fun along the way.
Additional Information
What’s in it for you…
- Up to 28 days holidays (inclusive of bank holidays), pension and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Treat yourself with lots of retail & hospitality perks through our partners.
- Enjoy an experience stay at Hyde and a meal for two after your discovery period.
- Goes without saying, but we’ll feed you during your shift.
- Extra time off to volunteer with one of our partner charities.
- Cycle to work scheme.
- The chance to make your mark in a fast-growing Brand.
- Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
- Excellent discounts across the entire Ennismore and Accor family of brands.
Hyde is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.
Night Front Desk Agent (Full Time/Part Time) employer: Ennismore
Hyde London City is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is encouraged to express their individuality while contributing to a memorable guest experience. With generous benefits including up to 28 days of holiday, a health cash plan, and opportunities for personal and professional growth, employees can thrive in a dynamic environment that values creativity and collaboration. Located in the heart of London, Hyde offers a unique opportunity to be part of a fast-growing brand that celebrates music, connection, and the joy of hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk Agent (Full Time/Part Time)
✨Tip Number 1
Get to know the company vibe! Before your interview, check out Hyde London City’s social media and website. This will help you understand their culture and values, so you can show off how you fit right in with their laidback, bohemian-chic style.
✨Tip Number 2
Practice your people skills! As a Night Front Desk Agent, you'll be the face of Hyde for guests. Role-play common scenarios with friends or family to boost your confidence in handling guest requests and making them feel special.
✨Tip Number 3
Be ready to share your story! When you get that interview, think about what makes you unique and how your experiences align with Hyde's mission. Show them your enthusiasm for creating memorable experiences and being part of something bigger.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Hyde team and being part of our vibrant community.
We think you need these skills to ace Night Front Desk Agent (Full Time/Part Time)
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and helpful attitude. Remember, we’re all about creating memorable experiences for our guests!
Tailor Your Application:Make sure to customise your application to fit the Night Front Desk Agent role. Highlight any relevant experience or skills that align with what we’re looking for, like being a great communicator or having a knack for problem-solving. It shows us you’re genuinely interested!
Keep It Clear and Concise:We appreciate a well-structured application! Keep your writing clear and to the point, making it easy for us to see why you’d be a great fit. Avoid fluff and focus on what makes you stand out as a candidate.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Ennismore
✨Know the Vibe
Before your interview, get a feel for the atmosphere at Hyde London City. Dive into their website and social media to understand their brand identity and the festival vibe they promote. This will help you align your answers with their culture and show that you're genuinely interested.
✨Showcase Your People Skills
As a Night Front Desk Agent, your ability to connect with guests is key. Prepare examples of how you've provided excellent customer service in the past, even if it's from a different role. Highlight your friendly attitude and willingness to help – that's what they're looking for!
✨Be Ready for Scenarios
Think about potential situations you might face on the job, like handling guest complaints or managing busy check-in times. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and calmness under pressure during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about team dynamics, training opportunities, or how they celebrate successes. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you.
