At a Glance
- Tasks: Create memorable experiences for guests and handle requests with a friendly attitude.
- Company: Hyde London City, a vibrant hotel with a festival vibe and luxurious atmosphere.
- Benefits: Up to 28 days holiday, health cash plan, retail perks, and free meals during shifts.
- Other info: Flexible shifts, excellent career growth opportunities, and a chance to be part of something bigger.
- Why this job: Join a fun team and make a real impact on guest experiences in a dynamic environment.
- Qualifications: Positive attitude and eagerness to learn; previous experience is a plus but not required.
The predicted salary is between 24000 - 30000 £ per year.
Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller.
Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner.
Leydi is our Modern Turkish restaurant bringing the all-day food culture of Istanbul to London from breakfast until late with expertly-prepared mangal meat & fish, heritage grain wood-fired breads, low intervention wines and a sophisticated and fun ambience.
We are on the lookout for a so-positive-it's-infectious Night Front Desk Agent to join us at Hyde London City, offering a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.
What you’ll do…
- Create a memorable, effortless Hyde experience for our guests, making sure they feel special and eager to come back for more.
- Handle any phone calls and guest requests that may arise during the shift.
- Hit the right notes by ensuring we're rocking guest billing, transactions and reception float.
- Watch over guests and their belongings and report any maintenance issues to the right crew and ensure they get fixed.
- Stay in the loop with other departments and staff to keep things running smoothly and guests happy.
Qualifications
- It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
- Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know.
- If you’re familiar with Opera or a similar front desk operating system that would be a big advantage.
- You will be required to work flexible shift patterns which will include weekdays and weekends to support the team, as and when required.
- Your humble and open to ideas. We leave our egos at the door and help get it done.
- You’re up for doing things differently and trying (almost) everything once.
- You want to be part of something bigger and have fun along the way.
Additional Information
- Up to 28 days holidays (inclusive of bank holidays), pension and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Treat yourself with lots of retail & hospitality perks through our partners.
- Enjoy an experience stay at Hyde and a meal for two after your discovery period.
- Goes without saying, but we’ll feed you during your shift.
- Extra time off to volunteer with one of our partner charities.
- Cycle to work scheme.
- The chance to make your mark in a fast-growing Brand.
- Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
- Excellent discounts across the entire Ennismore and Accor family of brands.
Hyde is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.
Night Front Desk Agent (Full Time/Part Time) employer: Ennismore
Hyde London City is an exceptional employer that offers a vibrant and inclusive work culture, where creativity and individuality are celebrated. With generous benefits such as up to 28 days of holiday, health cash plans, and opportunities for personal growth, employees can thrive in a dynamic environment that prioritises well-being and community engagement. Located in the heart of London, Hyde provides a unique opportunity to be part of a fast-growing brand that values fun, connection, and memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk Agent (Full Time/Part Time)
✨Tip Number 1
Get to know the company vibe! Before your interview, check out Hyde London City’s social media and website. This will help you understand their culture and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Night Front Desk Agent, you'll be the face of Hyde. Role-play with a friend or family member to get comfortable with handling guest requests and making them feel special.
✨Tip Number 3
Be ready to share your story! When you apply, think about what makes you unique and how your experiences can contribute to the Hyde experience. We love hearing about your journey and what drives you!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Night Front Desk Agent (Full Time/Part Time)
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and helpful attitude. Remember, we’re all about that positive vibe!
Tailor Your Application:Make sure to customise your application for the Night Front Desk Agent role. Highlight any relevant experience or skills that match what we're looking for, like your ability to handle guest requests or work in a team. It shows us you’re genuinely interested!
Keep It Clear and Concise:We appreciate a well-structured application! Keep your writing clear and to the point, making it easy for us to see why you’d be a great fit. Avoid fluff and focus on what makes you stand out as a candidate.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Ennismore
✨Know the Brand
Before your interview, dive into Hyde's brand identity and values. Understand their festival vibe and how music plays a role in creating a unique guest experience. This will help you connect your answers to what they stand for.
✨Show Your Personality
As a Night Front Desk Agent, being friendly and approachable is key. During the interview, let your personality shine through. Share stories that highlight your helpful nature and ability to connect with others, as this is what they’re looking for.
✨Prepare for Scenarios
Think about potential guest scenarios you might face at the front desk. Prepare responses on how you would handle various situations, like a guest complaint or a billing issue. This shows you’re proactive and ready to tackle challenges.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how they celebrate successes. This demonstrates your eagerness to be part of something bigger.
