At a Glance
- Tasks: Support night shifts, ensuring guests have a fantastic experience even at night.
- Company: Join The Hoxton, a vibrant hotel brand focused on great hospitality and community.
- Benefits: Enjoy 29 days holiday, free meals during shifts, and discounts across the Ennismore family.
- Other info: Opportunities for volunteering and participation in diversity events to make a positive impact.
- Why this job: Be part of a fun, supportive team in a creative environment that values individuality.
- Qualifications: Passion for hospitality and a positive attitude are key; experience with Opera Cloud is a plus.
The predicted salary is between 24000 - 33600 £ per year.
We can’t wait to open our first UK hotel outside of London… and where better than the characterful capital of Scotland, Edinburgh. We are now looking for a Night Auditor to join our team and play a crucial part in successfully launching our brand in this new neighbourhood. Reporting to the Front Office Manager, you’ll be responsible for supporting the night shifts and making sure our guest experience never flags – even at night!
The Hox in Edinburgh will boast 214 bedrooms influenced by the Georgian heritage of the building and city, a main restaurant and big lobby & bar, a large event space and The Apartment - our unique meetings and events concept.
More about us… The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
What’s in it for you...
- Become part of a team that’s very passionate about creating great hospitality experiences.
- 29 days holiday (including bank holidays), pension and life insurance.
- Food on us during your shift.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities.
- Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
- Excellent discounts across The Hoxton and the global Ennismore family.
What you’ll do...
- You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way.
- Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
- Work with all our teams to make sure we're always busy and help our Night Manager with any overbooking levels.
- Carry out the night audit procedures accurately, reporting any discrepancies and ensuring quick resolution.
- Answer phones, sort out requests and anything that might arise, involving the team as needed - you’re the one-stop-shop for our guests to turn to.
- Assist the Night Manager with end of day procedures.
- Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.
- Ensure the safety of guests overnight whilst they are tucked up asleep.
What we’re looking for...
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- If you’re familiar with Opera Cloud or similar front desk operating system, that would be a big advantage.
- It’s all about the attitude for us, someone who enjoys being helpful to others and isn’t easily flustered – there’s a smaller team working at night so confidence and knowing how to work things out by yourself are key.
Night Auditor employer: Ennismore
Ennismore is an exceptional employer, offering a vibrant work culture at The Hoxton, Shepherd's Bush, where teamwork and attention to detail are celebrated. Employees enjoy extensive benefits such as generous holiday allowances, a health cash plan, and exclusive discounts across the Ennismore family, fostering both personal and professional growth in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the local area of Edinburgh. Knowing the neighbourhood will help you engage with guests and provide them with personalised recommendations, which is key to creating memorable experiences.
✨Tip Number 2
Brush up on your knowledge of hospitality software, especially Opera Cloud or similar systems. Being comfortable with these tools will give you an edge in managing guest check-ins and audits efficiently.
✨Tip Number 3
Showcase your passion for hospitality during any interactions. Whether it's through networking or informal chats, expressing your enthusiasm for creating positive guest experiences can make a lasting impression.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills. As a Night Auditor, you'll need to handle various situations independently, so think of examples from past experiences where you've successfully resolved challenges.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality, particularly any roles that involved night shifts or guest relations. Emphasise skills like problem-solving and customer service, which are crucial for a Night Auditor.
Craft a Compelling Cover Letter:In your cover letter, express your passion for hospitality and how you align with the values of The Hoxton. Mention specific experiences that demonstrate your ability to create memorable guest experiences, especially during night shifts.
Highlight Relevant Skills:When filling out your application, focus on skills that match the job description, such as familiarity with front desk operating systems like Opera Cloud, and your ability to handle guest requests efficiently and positively.
Be Authentic:The Hoxton values individuality, so let your personality shine through in your application. Share anecdotes that reflect your unique approach to hospitality and teamwork, showing that you can contribute to their vibrant culture.
How to prepare for a job interview at Ennismore
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in the past, as this aligns with the company's values.
✨Demonstrate Problem-Solving Skills
As a Night Auditor, you'll face unique challenges. Prepare to discuss situations where you've successfully resolved issues or handled unexpected situations, showcasing your ability to think on your feet and maintain a positive attitude.
✨Familiarise Yourself with Opera Cloud
If you have experience with Opera Cloud or similar front desk systems, be sure to mention it. If not, take some time to research the software and understand its basic functions, as this could give you an edge over other candidates.
✨Emphasise Teamwork and Support
Highlight your ability to work well within a team, especially in a smaller night shift environment. Share examples of how you've supported colleagues in the past and how you can contribute to a fun and collaborative atmosphere at The Hoxton.
