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- Tasks: Lead the reception team to create unforgettable guest experiences and manage daily operations.
- Company: The Hoxton Shepherd's Bush, a vibrant hotel in a diverse London neighbourhood.
- Benefits: 28 days holiday, supportive team culture, and opportunities for personal growth.
- Why this job: Join a fun, dynamic team and make a real impact on guests' stays.
- Qualifications: A positive attitude, passion for hospitality, and great communication skills.
- Other info: Be part of a unique environment where individuality is celebrated.
The predicted salary is between 30000 - 42000 £ per year.
The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London.
What you’ll do…
- Support the running of our day to day Front Office, inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again.
- Work with all our teams on keeping our rooms nicely booked, and help our Front Office Manager with any overbooking levels.
- Answer phones, sort out requests, give recommendations to the best show to see and the latest pop‑up restaurant to try in the area – you’re the one‑stop‑shop for our guests to turn to.
- Work closely with our Housekeeping and Engineering teams to make sure everything is running smoothly when it comes to our guests’ stay.
What we’re looking for…
- It’s all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you’d want to stop and chat to.
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get stuff done.
- You’re up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard, supports each other and has fun along the way.
What’s in it for you…
- 28 days holidays (inclusive of...
Reception Supervisor in London employer: Ennismore
Contact Detail:
Ennismore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Hoxton's vibe online. This way, you can tailor your answers to show how you fit right in with their fun and friendly atmosphere.
✨Tip Number 2
Practice your people skills! Since the role is all about creating memorable experiences for guests, think of examples from your past where you've gone above and beyond to help someone. Share these stories during your chat!
✨Tip Number 3
Be ready to show your passion for hospitality! Whether it’s a favourite restaurant or a memorable travel experience, share what excites you about the industry. It’ll help you stand out as someone who truly cares about making guests feel welcome.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds!
We think you need these skills to ace Reception Supervisor in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re all about creating memorable experiences, so show us how you can bring that vibe to our team.
Tailor Your Application: Make sure to tailor your application to the Reception Supervisor role. Highlight your relevant experience in hospitality and how you can inspire others. We love seeing how you connect your skills to what we do at The Hoxton!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role. A well-structured application will definitely catch our eye!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you’re keen on joining our team at The Hoxton!
How to prepare for a job interview at Ennismore
✨Know the Hoxton Vibe
Before your interview, get familiar with The Hoxton's unique style and atmosphere. Visit their website, check out their social media, and even pop by if you can. Understanding their brand will help you connect your experiences to their values during the interview.
✨Show Your Passion for Hospitality
Be ready to share specific examples of how you've created memorable experiences for guests in the past. Whether it’s a small gesture or a big event, demonstrating your passion for hospitality will resonate well with the interviewers.
✨Team Player Attitude
Highlight your ability to work collaboratively with different teams, like Housekeeping and Engineering. Share stories that showcase your teamwork skills and how you’ve contributed to a positive work environment in previous roles.
✨Prepare Questions
Think of insightful questions to ask about the role and the team dynamics. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Ask about their approach to guest experiences or how they handle busy periods.
