At a Glance
- Tasks: Lead the Dis-loyalty membership platform and drive innovative product strategies.
- Company: Join Ennismore, a fast-growing international group redefining hospitality.
- Benefits: Enjoy 25 days holiday, health perks, and amazing discounts across our brands.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be at the forefront of a game-changing membership initiative in travel and food.
- Qualifications: 10+ years in product management with a focus on digital channels.
The predicted salary is between 80000 - 100000 £ per year.
We are looking for an ambitious Membership Product Director to join the Dis-loyalty team at Ennismore on a 12-month maternity cover contract, reporting to the VP of Digital Marketing, Product & E-Commerce. Work in close partnership with the EVP of Dis-loyalty, collaborating to drive membership growth & meet commercial targets.
About Dis-loyalty: Dis-loyalty is Ennismore's game-changing travel and food membership – and one of the most exciting initiatives in hospitality today. Rather than rewarding repetitive behaviour, Dis-loyalty actively encourages members to explore new destinations and experiences, turning the traditional loyalty model on its head. This is a bold, category-defining product, and this role sits right at its heart.
The Role: We are looking for an experienced and inspiring Product leader to cover a period of maternity leave and take ownership of the Dis-loyalty membership platform. Reporting into the EVP of Digital Marketing, Product & E-Commerce, you will lead product strategy and execution across web, mobile, and app channels – ensuring the platform continues to deliver exceptional experiences for members while supporting Ennismore's expansion ambitions.
Key Responsibilities:
- Define and own the product strategy for the Dis-loyalty membership platform, ensuring clear alignment with Ennismore's commercial and brand objectives.
- Set a compelling, forward-looking product vision that delivers engaging, personalised, and scalable digital experiences – with an AI-first approach at its core.
- Own and drive the Group Product Roadmap in close partnership with Engineering leadership, maintaining rigorous prioritisation, stakeholder alignment, and clear cross-functional communication at every stage.
- Take full ownership of the customer-facing product experience across the Dis-loyalty app, web platforms, booking engine, and brand websites.
- Drive continuous improvement in customer experience, platform scalability, operational efficiency, and overall product delivery maturity.
- Establish and embed scalable ways of working across the Product organisation, including documentation standards, delivery ceremonies, governance frameworks, and scoping processes.
- Direct line management of the Product Managers (2) and the Product Design Manager (1).
- Continue to build and develop a high-performing Product organisation through coaching, mentoring, and active talent development.
- Partner closely with Commercial, Revenue, Marketing, Technology, and Operations teams to ensure product strategy is tightly aligned with business objectives and member needs.
Qualifications:
- 10+ years of product management experience, with a strong track record of product strategy and execution across multiple digital channels – web, mobile, and app.
- Strong working knowledge of agile methodologies, with experience thriving in fast-paced, iterative product environments.
- Proven experience building successful products at scale.
- Hands-on experience leading app development and optimisation, with an uncompromising focus on quality and user-centred design (Figma).
- Data-driven mindset, with fluency in analytics tools and a habit of letting insight guide product decisions and user experience optimisation.
- Excellent leadership and communication skills – you can inspire and drive cross-functional teams, and know how to bring diverse stakeholders on the journey.
- Strong commercial acumen with the ability to align product strategy with broader business objectives, working effectively with both internal teams and external partners.
- Resilient and adaptable — comfortable shifting priorities at pace in response to evolving business needs.
Additional Information:
- 25 days holiday (and bank holidays), pension and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Excellent discounts across the entire Ennismore family for you and your nearest and dearest (even after you leave!).
- Extra time off to volunteer with one of our partner charities.
- Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- A competitive package and plenty of opportunity for development.
Membership Product Director – Dis-loyalty (12-month FTC) in London employer: Ennismore
Ennismore is an exceptional employer that fosters a dynamic and innovative work culture, particularly within the Dis-loyalty team. Employees benefit from generous holiday allowances, health and wellness support, and unique discounts across the Ennismore family, all while being part of a forward-thinking company that values creativity and personal growth. This role offers the opportunity to lead impactful product strategies in a fast-paced environment, making it a rewarding place for those looking to make a difference in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Product Director – Dis-loyalty (12-month FTC) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and values, especially how they align with Dis-loyalty's mission. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Membership Product Director. Highlight your product management skills and how you've driven growth in previous roles – this is your time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Ennismore family and contributing to the exciting Dis-loyalty initiative.
We think you need these skills to ace Membership Product Director – Dis-loyalty (12-month FTC) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Membership Product Director role. Highlight your experience in product management and how it aligns with our Dis-loyalty initiative. We want to see how you can bring your unique skills to the table!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you've driven growth or improved user experiences. We love numbers that tell a story!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who’s not only qualified but also a great fit for our team culture. Share your passion for hospitality and innovation, and why you’re excited about the Dis-loyalty concept!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Ennismore!
How to prepare for a job interview at Ennismore
✨Know Your Product Inside Out
Before the interview, dive deep into the Dis-loyalty membership platform. Understand its unique selling points and how it differs from traditional loyalty programmes. Be ready to discuss how you would enhance the product strategy and align it with Ennismore's commercial objectives.
✨Showcase Your Leadership Style
As a Membership Product Director, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, focusing on coaching and mentoring. Highlight your approach to creating a high-performing environment where team members can thrive.
✨Demonstrate Your Data-Driven Mindset
Familiarise yourself with analytics tools and be prepared to discuss how data has influenced your product decisions. Share specific instances where insights guided your strategies, especially in optimising user experiences across digital channels.
✨Prepare for Cross-Functional Collaboration
Think about how you've worked with various teams in previous roles. Be ready to discuss how you would partner with Commercial, Revenue, Marketing, Technology, and Operations teams at Ennismore to ensure alignment between product strategy and business objectives.
