At a Glance
- Tasks: Deliver friendly service, manage guest arrivals and departures, and ensure accurate billing.
- Company: Join the vibrant Ennismore family at The Hoxton, Shoreditch.
- Benefits: Enjoy 28 days holiday, a health cash plan, and career progression opportunities.
- Other info: Dynamic work environment with great potential for growth.
- Why this job: Be part of a positive team and make guests feel welcome every day.
- Qualifications: A helpful attitude and passion for hospitality are essential.
The predicted salary is between 24000 - 30000 £ per year.
Ennismore is seeking a so-positive-it's-infectious Receptionist for The Hoxton, Shoreditch. This role focuses on delivering friendly service to all guests, managing arrival and departure processes, and ensuring accurate billing.
The ideal candidate will have a helpful attitude, a passion for hospitality, and the ability to work confidently in a team.
Benefits include:
- 28 days holiday
- A health cash plan
- Opportunities for progression within the Ennismore family of brands
Guest Services Lead - Hotel Front Desk employer: Ennismore
Ennismore is an exceptional employer that fosters a vibrant and inclusive work culture at The Hoxton, Shoreditch, where positivity and teamwork are at the heart of everything we do. With generous benefits such as 28 days of holiday and a health cash plan, alongside ample opportunities for career progression within our diverse family of brands, we are dedicated to supporting our employees' growth and well-being in a dynamic hospitality environment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Lead - Hotel Front Desk
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ennismore. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ennismore
Don't be shy about reaching out to Ennismore directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Lead - Hotel Front Desk
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ennismore and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ennismore
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
