Guest Experience & Events Supervisor

We are looking for a welcoming and energetic Apartment Supervisor to join our Southwark team! The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history.

We have 192 bedrooms, 2 restaurants - Albie & Seabird and our first Working From location not just in London but Europe! Albie is our all-day neighbourhood dining spot, drawing inspiration from the French and Italian Riviera. Seabird is our rooftop restaurant on the 14th floor, boasting an impressive raw bar, London’s longest oyster list and panoramic views of the city.

Job Description

What you’ll do:

• Manage day & evening events, working within the strategy and events programme set by our Sales and Meeting & Events teams.
• Pro-actively provide input and feedback, look for opportunities to improve & innovate how we’re using the space and how we manage it.
• Whether it’s setting up the space for day or evening, handling ad-hoc requests and queries, dealing with invoices or gathering feedback – we rely on you to ensure internal and external customers have the best possible experience with us.
• Manage a lean team, creating an environment where they feel valued, and provide them with opportunities to grow and develop.
• You make sure the food and beverage in the space is top notch at all times, and our guests have everything they need.
• Take overall responsibility for the health & safety of anyone using the area, including yourself.
• You work closely with the rest of the hotel team to ensure you are providing a great experience for our guests, from first contact to when they leave, and beyond.

Qualifications

What we’re looking for:

• You are the person that knows everyone, and they all know you.
• Nothing is an issue for you - you know what our guests want even before they do.
• Someone who’s great at growing and nurturing long lasting relationships; people are naturally drawn to working with you.
• You understand hospitality, it’s in everything you do.
• You pay attention to the details and care about creating great work.
• You’re looking for a place where you can be you; no clones in suits here.
• Passionate about creating memorable experiences for others, be they guests or colleagues.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.

Additional Information

What’s in it for you:

• Competitive salary plus tronc.
• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
• Treat yourself once in a while with lots of retail & hospitality perks through our partners.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Goes without saying, but we’ll feed you during your shift.
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!).
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
• Extra time off to volunteer with one of our partner charities.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.