General Manager – Working From

We have always done coworking… Since 2006 The Hoxton has been home to laptop savvy workers making use of super-fast Wi-Fi and comfy sofas as they hustle away in a place that feels like home. So, it feels only natural for us to take our love for great experiences and create a space that offers everything you need to do your (other) day job or take over the world, in our stylish and comfortable surroundings.

Working From opened its doors in Feb 2020…. There’s something for everyone. Think hot-desking, open studios, dedicated offices, events & wellness spaces, a member café & bar and a stimulating events programme – all with stunning views over the Thames.

Job Description

What you will do…

The General Manager is responsible for all aspects of maintaining an efficient, safe, and profitable Workspace whilst focusing on member experience and engagement, leading the team to support in delivering on expectations.

What you can expect as our GM:

• You will be responsible for the strategic overview of the business and be involved in the Brand and PR led initiatives.
• Oversee the operation on the ground and report directly into the Hotel General Manager.
• You will be the first point of contact with the key members of the team to ensure operational sales targets and retention levels are being achieved and assist in the process of membership sales as and when required.
• You will be responsible for achieving financial targets, forecasting monthly revenue, and reporting on month end performance.
• Attend Hotel Operational meetings as and when required and work closely with the Hotel team on crossover operations and building specific systems.
• Work closely with the Brand team to assist in developing and programming a social events calendar for our members.
• Lead by example by setting the standard for team members.
• Monitor the team members and WF member satisfaction, taking action to correct and direct when needed.
• Oversee the development and maintenance of quality service standards by conducting ongoing evaluations, working with the maintenance manager and team.
• Ensure Standard Operating Procedures and encourage training and development for all team members.
• Maintain an appropriate level of involvement with local arts and cultural communities to help cultivate relationships that are on brand and promote our mission.
• Develop accurate and aggressive short and long term financial objectives that are consistent with company goals.
• Prepare financial reports for management that clearly explain operational effectiveness, trends and variances.
• Establish and maintain a progressive culture with support of the People & Culture Team, keeping team members motivated and engaged.
• Oversee day-to-day operations of the facility, ensuring that all departments are functioning at a high level, ensuring 360 degrees of hospitality to all members.
• Identify and help establish and execute marketing, sales, and operational objectives producing results that exceed business expectations.
• Help to plan and organize the work of different departments within the space.
• Work with the Senior Leadership Team to create new strategies to promote and execute on brand objectives.
• Maintain a high member service focus by approaching your job with the needs of the members in mind.

Qualifications

What we are looking for …

• A well-versed General Manager with a minimum of 2 years experience in the role or similar, to focus on revenue generation, profit and capital projects.
• You will need to have experience managing a team including developing talent, with great people management and communication skills. An awareness of financial processes including invoicing and P&L’s MS Office, in particular Word and Excel, is required.
• Someone who will make a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both members and colleagues.
• You are decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
• You are motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance.
• You are flexible, responding quickly and positively to changing environments.
• You are ready to develop a profitable business that aims to design and deliver a series of experiences, spaces and amenities conceived to attract, inspire and support entrepreneurs.

Additional Information

What’s in it for you…

• 25 days holiday (and bank holidays), eligibility to take part in the company discretionary bonus scheme, pension, private medical and life insurance.
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!).
• Enjoy a night at The Hoxton and a meal for two when you first start with us.
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• It’s OK not to be OK; take care of your physical & mental wellbeing through a support help line, gym discounts, virtual GP surgeries and more.
• Treat yourself with lots of retail & hospitality perks through our partners.
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
• Extra time off to volunteer with Shelter From The Storm.
• Enhanced family leave for when you’re expanding your family.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

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