At a Glance
- Tasks: Create memorable experiences for guests and handle their requests with a friendly attitude.
- Company: Hyde London City is a vibrant, luxurious hotel that blends bohemian-chic aesthetics with a festival vibe.
- Benefits: Enjoy 28 days holiday, health cash plan, retail perks, and a meal for two after your discovery period.
- Other info: Flexible shifts required, including weekends; opportunities to volunteer and make a difference.
- Why this job: Join a fun team, learn new skills, and be part of a fast-growing brand in a lively environment.
- Qualifications: A positive attitude is key; previous experience is a plus but not essential.
The predicted salary is between 24000 - 36000 £ per year.
Hyde London City | 15 Old Bailey, London EC4M 7EF, UK
Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller.
Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.
Leydi is our Modern Turkish restaurant bringing the all-day food culture of Istanbul to London from breakfast until late with expertly-prepared mangal meat & fish, heritage grain wood-fired breads, low intervention wines and a sophisticated and fun ambience.
Job Description
We are on the lookout for a so-positive-it's-infectious Front Desk Agent to join us as part of our team at Hyde London City.
Offering a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.
What you'll do…
- Create a memorable, effortless Hyde experience for our guests, making sure they feel special and eager to come back for more.
- Handle any phone calls and guest requests that may arise during the shift.
- Hit the right notes by ensuring we're rocking guest billing, transactions and reception float.
- Watch over guests and their belongings and report any maintenance issues to the right crew and ensure they get fixed.
- Stay in the loop with other departments and staff to keep things running smoothly and guests happy.
Qualifications
- It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
- Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know.
- If you're familiar with Opera or a similar front desk operating system that would be a big advantage.
- You will be required to work flexible shift patterns which will include weekdays and weekends to support the team, as and when required.
- Your humble and open to ideas. We leave our egos at the door and help get it done.
- You're up for doing things differently and trying (almost) everything once.
- You want to be part of something bigger and have fun along the way.
Additional Information
What's in it for you...
- up to 28 days holidays (inclusive of bank holidays), pension and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Treat yourself with lots of retail & hospitality perks through our partners.
- Enjoy an experience stay at Hyde and a meal for two after your discovery period.
- Goes without saying, but we'll feed you during your shift.
- Extra time off to volunteer with one of our partner charities.
- Cycle to work scheme.
- The chance to make your mark in a fast-growing Brand.
- Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
- Excellent discounts across the entire Ennismore and Accor family of brands.
Hyde is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.
Front Desk Agent employer: Ennismore
Hyde London City is an exceptional employer that offers a vibrant and inclusive work culture, where creativity and individuality are celebrated. With generous benefits such as 28 days of holiday, a health cash plan, and opportunities for personal growth within a fast-growing brand, employees are encouraged to thrive both personally and professionally. Located in the heart of London, Hyde provides a unique environment that fosters connections and memorable experiences, making it an ideal place for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Agent
✨Tip Number 1
Familiarise yourself with the Hyde brand and its unique vibe. Understanding their festival atmosphere and bohemian-chic aesthetic will help you connect with the team and demonstrate your enthusiasm during any interactions.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. If you have the chance, volunteer or work in hospitality settings to gain experience in handling guest requests and creating memorable experiences, which is crucial for a Front Desk Agent.
✨Tip Number 3
Network with current or former employees of Hyde London City. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Be prepared to discuss your flexibility and willingness to learn. Since the role requires working various shifts, emphasising your adaptability and eagerness to embrace new challenges will make you stand out as a candidate.
We think you need these skills to ace Front Desk Agent
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what Hyde London City is looking for in a Front Desk Agent. Highlight your customer service skills and any relevant experience that aligns with their requirements.
Tailor Your CV:Make sure your CV reflects your personality and enthusiasm for the role. Emphasise any previous experience in hospitality or customer service, even if it's not directly related to hotel work. Use keywords from the job description to make your application stand out.
Craft a Personal Cover Letter:Write a cover letter that showcases your positive attitude and eagerness to learn. Mention why you want to work at Hyde London City specifically and how you can contribute to creating memorable experiences for guests.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Front Desk Agent.
How to prepare for a job interview at Ennismore
✨Show Your Positive Attitude
As a Front Desk Agent, your attitude is key. Make sure to convey your naturally friendly and helpful nature during the interview. Share examples of how you've made guests feel special in previous roles or situations.
✨Demonstrate Your Communication Skills
Effective communication is crucial in this role. Be prepared to discuss how you handle guest requests and phone calls. Practice clear and confident responses to common questions about customer service scenarios.
✨Familiarise Yourself with Hotel Operations
While previous hotel experience isn't mandatory, showing that you're eager to learn about front desk operations can set you apart. Research common systems like Opera and be ready to discuss how you would adapt to new technologies.
✨Embrace the Brand's Vibe
Hyde London City has a unique bohemian-chic aesthetic and a festival vibe. During your interview, express your enthusiasm for this atmosphere and how you can contribute to creating memorable experiences for guests.
