Events Operations Manager

We’re looking for a pro-active, detail loving, problem solving Events Operations Manager to turn plans into flawless, unforgettable experiences at The Hoxton, Edinburgh. Reporting into our Director of Food & Beverage, you’ll take the lead on making sure our events spaces at The Hoxton, Edinburgh are always in full swing and running like a dream.

You’ll be working across our spaces – from The Get Together, our super-flexible events room that’s become a go-to for everything from weddings to conferences, to its little sister The Apartment. That’s our signature spot for meetings, private dinners, and all kinds of memorable get-togethers, spread across four rooms with a shared living-room-style space at its heart.

We’ve opened our doors in Edinburgh’s charming West End - our very first Hox in Scotland. Set across 11 beautiful Georgian townhouses, we’re home to 214 bedrooms, a lively open lobby and bar, an all-day Italian trattoria Patatino, a retro-inspired cinema, a flexible and super-size event space called The Get Together, and The Apartment – our unique signature spot for meetings, private dinners and memorable gatherings.

More about us… The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What’s in it for you...

• Become part of a team that’s very passionate about creating great hospitality experiences.
• 29 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What you’ll do...

• Responsible for the smooth running of day & evening functions, meetings and events, making sure the guests that use our space have a brilliant experience whether it is for a business meeting or a special occasion.
• Ensure individual events are manned proportionately to ensure profitability.
• Manage day and evening events, working within the strategy and events programme set by our sales and meeting & events teams.
• Ensure GME standards are best in class and locally relevant.
• Both guest and team experience will be at the heart of all you do.
• You’ll lead your team by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions.
• Liaise closely with central meeting and event bookings team to ensure a seamless line of communication, so our guests have a fantastic and unique experience.
• Work closely with the Executive Chef and Director of F&B to deliver a consistently excellent standard of food and beverage to our guests.
• Pro-actively provide input and feedback, look for opportunities to improve and innovate how we’re using the space and how we manage it.
• Whether it’s setting up the space for day or evening, handling ad-hoc requests and queries, dealing with invoices or gathering feedback – we rely on you to ensure internal and external guests have the best possible experience with us.
• Take ownership over the costs of the meeting and events business, always striving to find efficient solutions whilst keeping the quality high and the experience top notch.
• Ensure BOH spaces are optimised for seamless events operations.
• Handle stock and expenses and manage the relationship with our events suppliers and contractors.
• Take overall responsibility for the health & safety of anyone using the area, including yourself.
• Provide a secure environment for guests and their property.

What we’re looking for...

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• A track record of leading meetings and events teams; you’re a natural at inspiring trust and bringing others along on a journey.
• Flexibility, this isn’t your typical Monday–Friday role, our busiest moments often fall across evenings and weekends.
• Experience in a similar hospitality event operations management role in a busy, bustling environment.
• You’ve possibly worked in restaurant groups, hotels or contract events catering before.
• Keen to take ownership of and pride in your work, a rollup-your-sleeves attitude to seeing work through and delivering results.
• Exceptional attention to detail in a fast-paced environment, juggling many things at once, but always dotting the i’s and crossing the t’s.