Event Manager

• Take ownership of every confirmed event at handover from sale to delivery, and manage it end to end against the contracted specification.
• Lead the client handover meeting once the contract is signed and establish the full operational brief.
• Plan and coordinate all elements of the event: floor plans and space configuration, food and beverage service, timings, entertainment, AV and technical production, styling and activities.
• Write, circulate and maintain function sheets (BEOs) to the agreed internal deadlines, and issue amendments promptly as details change.
• Identify equipment, staffing and resource requirements, and secure them ahead of the event.
• Brief and coordinate external suppliers and production partners - AV, entertainment, florists, stylists, security, transport and other external suppliers where applicable.
• Run the pre-event operations meeting with all departments and confirm every team is briefed against the final BEOs.
• Be present on site where required and assigned, oversee set-up, and act as the decision-maker for on-the-day changes.
• Handover client’s assigned point of contact on the day of the event to the operational team and assist where required or needed.

2. CRM, documentation and system compliance

• Maintain all communication with the client via Tripleseat/CRM system in full accordance with our compliance policies.
• Ensure no event proceeds without a signed contract, a finalised BEO and a complete client record in the system.
• Keep account and contact records, event statuses and pipeline stages up to date so group-level reporting is accurate at any moment.
• Apply the agreed naming, tagging and workflow conventions consistently, so other Events Managers can pick up an event file and run it.
• Keep venue content current in the system: event menus, packages, capacities, floor plans, minimum spends, terms and conditions.
• Upload and file all supporting documentation against the event record - supplier quotes, risk assessments, insurance certificates, dietary and allergen records, licences, timings and final invoices.
• Use Tripleseat reporting to track relevant metrics and flag variances to the line manager
• Ensure booking platforms – like Sevenrooms or Opentable have accurate availability against contracted events.

3. Client relationship management

• Analyse client briefs and operational requirements, and translate them into a deliverable plan.
• Act as the client’s main point of contact before, during and after the event.
• Be present to handover the client to the operational team and assist in delivery of the event where and when needed.
• Manage expectations proactively where a request falls outside the contracted scope or the venue’s operational capability.
• Monitor satisfaction, gather structured feedback and handle complaints in line with group service standards.
• Build repeat business through relationship management with agencies, corporate bookers, PAs/EAs and private clients.

4. Reactive sales and revenue growth

• Assist in responding to inbound enquiries within the agreed service-level time frame (4hrs).
• Assist in qualifying enquiries, preparing tailored proposals and quotations in line with commercial policy, and issuing contracts.
• Conduct site visits and show-rounds, and follow up consistently until the enquiry converts or is closed out.
• Upsell throughout the client journey - food and beverage upgrades, extended hire, additional spaces, entertainment, production and full venue privatisation.
• Assist in cross-selling across the London portfolio where a brief is a better fit for another venue, and pass leads on with a complete handover.
• Contribute to monthly and annual revenue targets for the venue and support the group target.
• Work closely with the Sales and Operational team to ensure the offer sold and the experience delivered are consistent.

5. Cross-venue cover and portfolio knowledge

• Maintain current working knowledge of every London venue’s spaces, capacities, menus, packages and price points.
• Be able to provide full cover for another venue’s Events Manager during annual leave, absence and peak periods - including managing live events, client communication and system updates on their behalf.
• Keep event files, notes and BEOs to a standard that allows a colleague to take over at short notice.
• Complete a structured handover before and after any period of cover.
• Contribute to shared group resources: capacity sheets, menu libraries, supplier lists and template documents.

6. Financial and supplier management

• Manage supplier relationships: sourcing, negotiation, quotations, booking and post-event review.
• Monitor deposits, staged payments and pre-payment terms, and chase in line with the payment policy.
• Produce accurate final billing and work with Sales and finance team to ensure timely invoicing and payment collection.
• Support forecasting for the venue, including provisional business, confirmed-on-the-books revenue and expected upsell.

7. Compliance, safety and licensing

• Deliver every event in accordance with the venue’s premises licence, permitted hours, capacity limits and any attached conditions.
• Uphold food safety and allergen requirements, including accurate recording and communication of allergen and dietary information in line with UK food information law.
• Verify supplier documentation before any third party works on site - public liability insurance, relevant licences.
• Handle client and guest data in line with UK GDPR and the group’s data protection policy.
• Ensure all compliance documentation is filed against the event record in Tripleseat and retained for the required period.

8. Post-event

• Conduct post-event debriefs with the client and with internal departments.
• Capture learnings, service failures and improvement actions, and close them out.
• Reconcile the event financially and confirm final revenue.
• Update the client record with feedback, spend history and rebooking intent, and set the follow-up activity for future business.

Additional Information

What’s in it for you…

• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.