At a Glance
- Tasks: Lead the front desk team and ensure guests have an unforgettable experience.
- Company: Hyde London City, a luxurious hotel with a vibrant atmosphere.
- Benefits: Up to 28 days holiday, health cash plan, and staff discounts.
- Other info: Opportunities for personal development and volunteering.
- Why this job: Join a fast-growing brand and make your mark in hospitality.
- Qualifications: Strong multitasking, communication, and leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. The space balances an elevated bohemian‑chic aesthetic with a youthful, laid‑back ambience, offering vibrant colours and an environment that encourages connection and discovery.
We’re on the lookout for a Duty Manager to join our team at Hyde London City. You will be responsible for the overall daily running of the hotel front desk shifts, ensuring smooth service and making sure guests feel special and eager to come back for more.
What you’ll do…
- Oversee front office and duty management operations, ensuring smooth shift handovers and full responsibility for the hotel when on duty
- Lead, train, coach, and supervise the front office team, ensuring high standards of service and compliance with policies
- Manage guest experience end-to-end, handling enquiries, complaints, VIPs, groups, and special occasions to drive satisfaction and loyalty
- Ensure operational accuracy across reservations, billing, audits, reports, safety, security, and legal requirements
- Maximise occupancy, revenue, and profitability through effective communication, up‑selling, promotions, and collaboration with all departments
Qualifications As Duty Manager, the essential skills required:
- Ability to multitask
- Capacity to proactively manage the operation
- Knowledge of Opera, H&S, large hotel operations
- Skill in communication, guest service and leadership
- Personable
- Flexible
- Calm under pressure
- Approachable
- Focused
What's in it for you…
- Up to 28 days holiday (inclusive of bank holidays), pension and life insurance
- A health cash plan to claim money back and support your physical and mental wellbeing
- Retail and hospitality perks through our partners
- Experience stay at Hyde and a meal for two after your discovery period
- Staff meal during your shift
- Extra time off to volunteer with one of our partner charities
- Cycle to work scheme
- The chance to make your mark in a fast‑growing brand
- Learning opportunities to broaden your skillset and development that helps you thrive at work
- Excellent discounts across the entire Ennismore and Accor family of brands
Hyde is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job‑related factors such as ability, work quality, suitability, experience, and potential.
Duty Manager employer: Ennismore
Hyde London City is an exceptional employer that offers a vibrant and dynamic work environment in the heart of London. With a focus on employee wellbeing, we provide generous benefits including up to 28 days holiday, health cash plans, and opportunities for personal growth within a fast-growing brand. Join us to be part of a team that values connection, creativity, and excellence in service, all while enjoying unique perks and discounts across the Ennismore and Accor family of brands.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ennismore. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ennismore
Don't be shy about reaching out to Ennismore directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ennismore and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ennismore
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
