At a Glance
- Tasks: Manage delegate lists, support account managers, and handle customer enquiries.
- Company: Join a supportive and dynamic team in a professional environment.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for growth.
- Other info: Diverse and inclusive workplace with a focus on teamwork and problem-solving.
- Why this job: Be the key link between clients and courses, making a real difference every day.
- Qualifications: Experience in customer service or admin roles, with strong communication skills.
The predicted salary is between 28000 - 28000 £ per year.
Manage provisional delegate lists and ensure timelines are followed accurately. Support account managers with onsite course requests, required forms and purchase order tracking. Maintain course number reports and liaise with senior sales colleagues regarding courses that may need to be cancelled. Contact clients regarding course cancellations and manage the follow-up process including rebooking delegates or arranging credits. Handle incoming customer enquiries relating to certificates, hotel bookings, joining instructions, course results and general course information. Raise hotel bookings through the relevant booking system for client accommodation requirements. Liaise with sales colleagues and wider departments when additional courses are required. Support the process of adding new courses to the training programme where needed. Locate and resend certificates to clients once payment checks have been completed. Build and maintain strong working relationships with clients. Provide administrative support to management, sales colleagues and course tutors. Support colleagues across the business when required. Work in line with company values, internal processes and performance objectives. Follow safe working practices and support a positive health and safety culture. Carry out any other reasonable duties required to support the smooth running of the business.
Experience & Skills Required
- Previous experience in a sales support, admin, customer service, training coordination, events support or a similar client-facing role.
- Strong communication skills with a clear and confident telephone manner.
- Excellent organisational skills with the ability to prioritise workload effectively.
- Ability to manage multiple enquiries and tasks across different departments.
- Strong attention to detail when managing bookings, records and client information.
- Confident using Microsoft Word, Excel, Outlook, Teams and CRM systems.
- A proactive approach with the ability to solve problems and suggest improvements.
- A positive team player who can also work independently when required.
- A professional and helpful approach when dealing with clients and internal colleagues.
- Experience within training, education, course bookings or events administration would be beneficial.
What's on Offer
This Sales and Customer Service Administrator role offers the opportunity to join a professional and supportive business where no two days are quite the same. You will work closely with sales, account management and operational teams while playing a key role in supporting clients and delegates throughout the course booking process. The role would suit someone who enjoys being organised, solving problems and keeping things moving with a calm and professional approach. Salary £28,000 Base salary & Benefits. Location Wooton Under Edge - Gloucestershire. Hours Mon – Thurs 8am – 4pm, Fri 8am – 3:30pm.
Diversity & Inclusion
ENMASE Group operate an inclusive and diverse recruitment process, removing any barriers to the recruitment journey where possible, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.
Sales & Customer Service Administrator employer: Enmase Ltd
At ENMASE Group, we pride ourselves on fostering a collaborative and inclusive work environment in Wooton Under Edge, Gloucestershire. As a Sales & Customer Service Administrator, you will benefit from a supportive team culture that values your contributions and encourages professional growth through diverse training opportunities. With a focus on employee well-being and a commitment to maintaining a positive health and safety culture, we ensure that every day brings new challenges and rewards, making us an excellent employer for those seeking meaningful and fulfilling work.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Enmase Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Enmase Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales & Customer Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Enmase Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Enmase Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Enmase Ltd!
How to prepare for a job interview at Enmase Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
